Patient Access Representative (73976)

Women's Care; Yulee (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation package

Health, dental, and vision benefits

Paid time off and holidays

401k plan

Job summary

Women's Care is seeking a Patient Access Representative to greet patients, collect demographics, and manage insurance and billing information. You will navigate the EMR (eCW) system, verify eligibility, and schedule appointments with a focus on exceptional customer service.

In this role, you will answer high volumes of calls and emails, assist patients with online registration, and ensure timely payments and accurate records. A high school diploma and professional demeanor are required.

Qualifications

• High school diploma or equivalent required.
• Exceptional customer service experience and a positive patient-focused attitude.
• Strong organizational skills are required.
• Must present a warm, welcoming and professional demeanor.
• Strong verbal and written communication skills.
• Deadline-driven and detail-oriented.
• Proficient in computer use including Microsoft Office.
• Ability to multi-task in a high-volume, dynamic setting.
• Ability to communicate effectively with patients, co-workers and providers.
• Dependable, reliable and punctual.

Responsibilities

• Greet all patients and visitors promptly and courteously.
• Collect and verify patient demographics and update profiles.
• Scan insurance cards/ID into the EMR system (HIPAA compliance).
• Explain and apply the Women's Care payment policies; assist with payment plans.
• Answer a high volume of calls and respond to emails in a timely manner.
• Schedule or reschedule appointments and confirm next-day visits.
• Verify insurance eligibility prior to seeing the provider.
• Ensure lobby remains tidy and informative; assist with online registrations.
• Comply with HIPAA and Women's Care policies; other duties as assigned.

Skills

Customer service

Communication skills

Organizational skills

Multi-tasking

Punctuality

Microsoft Office

Education

High school diploma or equivalent

Tools

eClinicalWorks (eCW)

Job description

Job DetailsJob Location: 11018_JAX_850966 US Hwy 17 N - Yulee, FL 32097Position Type: Full TimeJob Category: Non-Clinical StaffWomen's Care, founded in 1998, is a leading women's healthcare group in the United States, dedicated to providing the highest quality of care for women through their reproductive years and beyond. With 100+ locations and over 400 OB/GYNs and specialists across the country, Women's Care provides comprehensive patient care in obstetrics, gynecology, gynecologic oncology, urogynecology, gynecologic pathology, breast surgery, genetic counseling, maternal fetal medicine, laboratory services, and fertility.

The Patient Access Representative is the first face and voice of Women's Care and is a critical role for the practice. They are the first touchpoint that begins the patient experience, with customer service being at the forefront. The Patient Access Representative collects information for registration of new and/or incoming patients, confirms that we have up-to-date information to ensure a complete and accurate scheduling and billing encounter, and ensures our patient’s experience with us is extraordinary.

• Greet all patients and visitors with a smile in a prompt and courteous manner.
• Obtain and confirm patient demographics and update patient profile, including proper patient identification according to the Women's Care patient identification policy.
• Collect payment and/or assist patient with billing concern while ensuring practices meet time of service collection expectations and goals.
• Scan insurance card, ID, and other pertinent information into EMR system (HIPAA compliance, authorizations, medical records, etc.).
• Set up payment plans for patients unable to pay balances per Women's Care Payment Plan policy.
• Must have a full understanding of the financial policies and patient forms to be able to clearly answer any questions.
• Answer a high volume of incoming phone calls and respond to patient emails promptly while in accordance with the Women's Care Values
• Confirm all unconfirmed appointments for the next business day.
• Monitor the lobby frequently to ensure no one has been waiting too long and keep patients informed if provider delays occur.
• May assist patients who are having difficulty with online registration or completion of forms.
• Schedule or reschedule appointments.
• May act as a back up to verify patient insurance information and determine possible patient payment responsibility.
• Verify that all patients have had insurance eligibility and registration completed prior to being seen by the provider.
• Schedule any follow up appointments upon patient check out.
• Ensure all appointments in eCW are "checked out" at the end of each day or appropriately updated.
• Ensure that the lobby and front area are always kept tidy and presentable. And, if necessary, cleaning the waiting room.
• Demonstrate and embody the Women's Care mission and core values.
• Compliance with all HIPAA rules, regulations, and guidelines.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Must have exceptional customer service experience and a true desire to help others while providing a positive patient experience at every encounter.
• Strong organizational skills required.
• Must have a customer-centric focus and present themselves in warm, welcoming, and professional demeanor.
• Strong verbal and written communication skills.
• Deadline-driven and detail-oriented.
• High level of computer literacy with the ability to use and/or quickly learn computer programs including Microsoft Office.
• Ability to multi-task in a high-volume and dynamic atmosphere.
• Ability to communicate and work efficiently with patients, co-workers, and providers.
• Must be dependable, reliable, and punctual.

Preferred Skills

• Preferably oneyear of experience working in a medical office or healthcare setting, OBGYN a plus.
• General knowledge of medical terminology and billing is beneficial.
• Preferred experience working with an electronic medical records system, specifically eClinicalWorks (eCW) a plus.

WHY JOIN WOMEN'S CARE?

• Competitive compensation package
• Health, dental, and vision benefits
• Paid time offand paid holidays
• 401k plan
• An opportunity to make a difference in patients'lives every day!

At Women's Care, we believe that our success is built on a foundation of strong, shared values. These values guide our actions, shape our culture, and define who we are as an organization.

• Communication & Collaboration
• Transparency
• Accountability & Integrity
• Patient Care & Innovation
• Excellence
• Respect

With the commitment of our employees, we remain true to our mission of providing unparalleled healthcare services to women every day.