Patient Access Representative (73569)

Women's Care; St. Augustine South (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation package

Health, dental, and vision benefits

Paid time off and paid holidays

401(k) plan

Job summary

Women's Care in St. Augustine, FL, is seeking a Patient Access Representative to greet patients, collect demographics, confirm insurance, and support scheduling and billing. This role is the first touchpoint for the patient experience.

You will navigate HIPAA compliant processes, answer high volumes of calls and emails, set up payment plans, and help patients complete registrations while upholding our mission and core values.

Qualifications

• High school diploma or equivalent required.
• Exceptional customer service and a genuine desire to assist patients.
• Strong organizational and communication abilities.
• Ability to multi-task in a fast-paced healthcare setting.
• Proficient with computer systems and Microsoft Office.

Responsibilities

• Greet patients and verify demographics and contact details.
• Collect registration data and confirm insurance information.
• Assist with billing inquiries and time-of-service collections.
• Scan documents into the EMR system and maintain HIPAA compliance.
• Schedule and reschedule appointments and manage patient flow.

Skills

Customer service

Organizational skills

Communication skills

Multi-tasking

Problem solving

Phone support

Microsoft Office

Education

High School diploma or equivalent

Tools

eClinicalWorks (eCW)

Job description

Job Details

Job Location: 11024_JAX_301 Health Park Blvd Ste 219 - St. Augustine, FL 32086

Position Type: Full Time

Job Category: Non-Clinical Staff

Women's Care, founded in 1998, is a leading women's healthcare group in the United States, dedicated to providing the highest quality of care for women through their reproductive years and beyond. With 100+ locations and over 400 OB/GYNs and specialists across the country, Women's Care provides comprehensive patient care in obstetrics, gynecology, gynecologic oncology, urogynecology, gynecologic pathology, breast surgery, genetic counseling, maternal fetal medicine, laboratory services, and fertility.

About the Role

The Patient Access Representative is the first face and voice of Women's Care and is a critical role for the practice. They are the first touchpoint that begins the patient experience, with customer service being at the forefront. The Patient Access Representative collects information for registration of new and/or incoming patients, confirms that we have up-to-date information to ensure a complete and accurate scheduling and billing encounter, and ensures our patient's experience with us is extraordinary.

Responsibilities

• Greet all patients and visitors with a smile in a prompt and courteous manner.
• Obtain and confirm patient demographics and update patient profile, including proper patient identification according to the Women's Care patient identification policy.
• Collect payment and/or assist patient with billing concern while ensuring practices meet time of service collection expectations and goals.
• Scan insurance card, ID, and other pertinent information into EMR system (HIPAA compliance, authorizations, medical records, etc.).
• Set up payment plans for patients unable to pay balances per Women's Care Payment Plan policy.
• Have a full understanding of the financial policies and patient forms to be able to clearly answer any questions.
• Answer a high volume of incoming phone calls and respond to patient emails promptly while in accordance with the Women's Care Values.
• Confirm all unconfirmed appointments for the next business day.
• Monitor the lobby frequently to ensure no one has been waiting too long and keep patients informed if provider delays occur.
• May assist patients who are having difficulty with online registration or completion of forms.
• Schedule or reschedule appointments.
• May act as a back up to verify patient insurance information and determine possible patient payment responsibility.
• Verify that all patients have had insurance eligibility and registration completed prior to being seen by the provider.
• Schedule any follow up appointments upon patient check out.
• Ensure all appointments in eCW are 'checked out' at the end of each day or appropriately updated.
• Ensure that the lobby and front area are always kept tidy and presentable, and, if necessary, clean the waiting room.
• Demonstrate and embody the Women's Care mission and core values.
• Comply with all HIPAA rules, regulations, and guidelines.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Exceptional customer service experience and a true desire to help others while providing a positive patient experience at every encounter.
• Strong organizational skills.
• Customer-centric focus and a warm, welcoming, and professional demeanor.
• Strong verbal and written communication skills.
• Deadline-driven and detail-oriented.
• High level of computer literacy with the ability to use and/or quickly learn computer programs including Microsoft Office.
• Ability to multi-task in a high-volume and dynamic atmosphere.
• Ability to communicate and work efficiently with patients, co-workers, and providers.
• Dependable, reliable, and punctual.

Preferred Skills

• Preferably one year of experience working in a medical office or healthcare setting; OBGYN experience a plus.
• General knowledge of medical terminology and billing.
• Experience working with an electronic medical records system, specifically eClinicalWorks (eCW), a plus.

Benefits

• Competitive compensation package.
• Health, dental, and vision benefits.
• Paid time off and paid holidays.
• 401(k) plan.
• An opportunity to make a difference in patients' lives every day.

Core Values

• Communication & Collaboration
• Transparency
• Accountability & Integrity
• Patient Care & Innovation
• Excellence
• Respect

At Women's Care, we believe that our success is built on a foundation of strong, shared values. These values guide our actions, shape our culture, and define who we are as an organization. With the commitment of our employees, we remain true to our mission of providing unparalleled healthcare services to women every day.