Patient Access Representative

The University of Kansas Hospital; Olathe (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

The University of Kansas Hospital is seeking a Patient Access Representative to greet patients at outpatient registration, verify demographics and insurance, and explain financial aspects. This role emphasizes accuracy in data entry and compassionate customer service.

Responsibilities include scheduling appointments, collecting co-pays, and serving as a liaison between patients and care teams. You will work at the Olathe Medical Pavilion B site in a busy outpatient setting.

Qualifications

• High School Graduate or GED.
• Previous Related Experience.
• Preferred Healthcare Experience.

Responsibilities

• Greets customers in prompt, courteous, and helpful manner.
• Verifies patient information and ensures paperwork is completed and signed; updates demographics/insurance in the system.
• Maintains appointment scheduling, coordinates schedules, and handles appointment reminders.
• Collects patient co-pays and outstanding balances; balances daily payments.
• Serves as liaison between patient and medical support staff; communicates with insurance for referrals or scheduling.
• Checks out patients and schedules future appointments; maintains front desk and waiting area.
• Enters clinical information in EMR for assigned tasks; participates in Patient Centered Medical Home Team.
• Performs other duties as assigned by department.

Skills

Customer service

Data entry

Education

High School Diploma or GED

Job description

Job ID: R-56060 Job Type: Full time Site Location: Olathe Medical Pavilion B

Position Summary / Career Interest

Patient Access Representative is responsible for greeting patients and visitors in the numerous outpatient registration areas. The Patient Access Representative is typically the first point of contact for our patients and visitors and customer service skills are monitored for excellence. They are held accountable for obtaining correct patient demographic and insurance information to ensure proper reimbursement is made to the hospital. Financial communication with patients will be handled in a positive and professional manner.

Responsibilities and Essential Job Functions

• Greets customers in prompt, courteous, and helpful manner.
• Verifies patient information and assures that patient completes and signs appropriate paperwork. Obtains copies of insurance cards, driver license and enters/updates patient demographic and insurance information in computer system both accurately and in timely manner. Compiles and maintains all forms and/or documents in the patient's medical record.
• Maintains appointment scheduling system to include scheduling, coordinating, and adjusting patient appointments appropriate to patient's request, provider schedule, and computerized system capability. Consistently follows "No-Show" procedure. Completes appointment reminder calls.
• Answers telephone promptly, screens calls, takes complete message including all necessary triage information or route/transfers call to appropriate staff member. Efficiently distributes information to nursing and medical support staff, accurately, and in a courteous and timely manner.
• Consistently collects patient co-pay and outstanding account balances.
• Prepares office batches and balances patient payments received at the completion of each workday.
• Serves as liaison between patient and medical support staff. Communicates with insurance company for necessary information regarding referral information and/or assists patient with scheduling specialist appointment and/or testing.
• Checks out patients providing visit specific information and schedules future appointments.
• Maintains clean, orderly front desk and waiting area.
• PARs with PAR/Clinical access to the electronic medical record will timely and accurately enter patient clinical information in the EMR as related to assigned tasks associated with PAR/Clinical access.
• Participates fully as a member of the Patient Centered Medical Home Team.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• High School Graduate or GED.
• Previous Related Experience.

Preferred Education and Experience

• Previous Healthcare Experience.

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.