Patient Access Representative -40 hours

Community Health & Wellness Center (CHWC); Torrington (CT); On-site; USD 35,000 - 50,000; Full time

Job summary

A healthcare organization in Torrington, CT is recruiting a full-time Patient Access Representative (PAR). The role involves greeting patients, verifying their information, scheduling appointments, and ensuring an excellent customer service experience. Ideal candidates will have previous medical receptionist experience, familiarity with insurance, and strong communication skills. The position requires a high school diploma and proficiency in English. Teleworking may be necessary occasionally.

Qualifications

• 2+ years experience as a medical receptionist preferred.
• Proficient in English; Spanish is a plus.
• Demonstrates excellent customer service skills.

Responsibilities

• Welcome patients and visitors, assisting with new patients.
• Verify patient demographic and insurance information.
• Schedule new patient appointments and manage patient flow.
• Answer phone calls, providing assistance as needed.

Skills

Customer service

Communication

Multi-tasking

Insurance familiarity

Education

High school diploma or equivalent

Tools

Electronic Medical Record (EMR)

Multi-line phones

Job description

We are currently recruiting for a full time position for a Patient Access Representative (PAR). The schedule for this position will be Monday-Friday 8:30a-5:00p in our Torrington office. There will be times, this position will cover our Winsted and Canaan locations as needed.

Position Summary

The Patient Access Representative (PAR) is responsible for welcoming patients and visitors by greeting them in a friendly, prompt and helpful manner as well as assisting with new patients to our clinic.

Essential Functions & Responsibilities

• Responsible to communicate with patients if there’s going to be a wait because of unforeseen circumstances or if there are other items patient may need assistance with; suggest alternative solutions whenever possible. Responsible for registering new patients in a cheerful, helpful manner.
• Responsible for verifying all demographic and insurance information to ensure accurate and complete data entry. Responsible for verifying that correct PCP is entered into the patient’s medical record.
• Verification of each patient's individual insurance coverage utilizing multiple tools to include but not limited to electronic verification through our EHR as well as electronic verification through individual insurance websites within the appropriate timeframe.
• Responsible for scheduling new patient appointments.
• Responsible for updating new patient charts once they have completed a new patient packet.
• Responsible for ensuring updated demographic forms are in patient charts, if not coordinating with the front desk staff to have patients fill out the necessary paperwork at their appointment.
• Responsible for coordinating with the Financial Aid Assistant when a self-pay patient has been identified.
• Responsible for registering new children in the School Based Health Clinic.
• Responsible for monitoring of patient wait times and patient flow in lobby; will round on all patients in waiting area every two hours.
• Responsible for completing the day-to-day tasks of the front office in an appropriate and professional manner focusing on customer service and patient satisfaction.
• Responsible for answering phone calls to determine appropriate routing of call to the appropriate medical team member.
• Responsible for answering the telephone in a cheerful, polite manner to all incoming calls, documenting messages in the “telephone encounters” (TE) in the E.H.R. transferring calls when required to appropriate medical staff.
• Perform other duties as assigned, including coverage for other Patient Access duties as needed.
• May also rotate to other departments as needed.
• Provides excellent customer service to all patients, staff and visitors of CHWC at all times.

Additional General Requirements

Professional positive attitude, understanding of customer service principles, trustworthiness and excellent interpersonal skills.

Job Qualifications / Requirements

Experience as a medical receptionist with multi-line phones and familiarity with insurance and electronic medical record (EMR) preferred.

Other Requirements

• Ability to demonstrate excellent customer service
• Ability to prioritize responsibilities.
• Ability to multi-task efficiently and effectively.
• Must be able to act calmly and effectively in a busy or stressful situation.
• Ability to communicate effectively in person, by phone and in writing.

Education

High school diploma or equivalent.

Experience

Previous medical office experience preferred.

Language Skills

Must speak, write and read English proficiently. Spanish preferred but not required.

Licensure/Certification Required

n/a

Teleworking

This position requires teleworking if requested.

Standard Requirements

• Supports an ethical standard, which complies with a code of conduct free of conflicts of interest.
• Supports the Mission and Values of Community Health & Wellness Center.
• Supports, cooperates with, and/or implements specific procedures and programs for:
  • Safety, including universal precautions and safe work practices, established fire/safety/disaster plans, risk management, and security, report and/or correct unsafe working conditions, equipment repair and maintenance needs.
  • Confidentiality of all data, including patient, employee and operations data.
  • Quality Assurance and compliance with all regulatory requirements.
  • Compliance with current law and policy to provide a work environment free from harassment and all illegal and discriminatory behavior.
• Cooperates and works together with all co-workers;
• Plans and completes job duties with minimal supervisory direction, including appropriate judgment.
• Uses tactful, appropriate communications in sensitive and emotional situations.
• Follows up as appropriate with supervisor and co-workers regarding reported complaints, problems and concerns.

Promotes positive public relations with co-workers, patients, family members and guests.

Community Health and Wellness of Greater Torrington, Inc.