Patient Access Representative-4

10 Nationwide Children's Hospital; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Nationwide Children’s Hospital in Columbus, OH is seeking a Patient Access Representative for a contingent, evening shift. The role includes greeting and registering patients, answering calls, scheduling appointments, and filing charts.

Requires a High School Diploma or equivalent; Associate’s Degree preferred, and CPR certification. One year of healthcare experience is preferred; strong computer and administrative skills and exceptional customer service are essential.

Qualifications

• High School Diploma or equivalent required; Associate's Degree preferred.
• One year of health care experience preferred.
• Demonstrated computer skills with the ability to navigate most current technology systems.
• Excellent customer service and organizational skills.

Responsibilities

• Greet and register patients and interview registrations.
• Answer telephone calls and schedule appointments.
• Obtain accurate demographic, insurance, and physician information.
• Ensure insurance pre-certification and physician referral requirements are met.
• Assist in shadowing/new employee precepting.

Skills

Customer service

Computer skills

Administrative skills

Education

High School Diploma

Associate's Degree

Job description

Overview

contingent role - open shifts for 5p-930p First two weeks for training: Monday-Friday 8am-4:30 pm

Job Description Summary

The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated.

Essential Functions

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated.
• Communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met.
• Instructs customer on requirements.
• Assists in identifying self-pay patients and referring them to financial assistance when applicable.
• Instructs customer on requirements.
• Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.

Education Requirement

High School Diploma or equivalent, required.

Associate's Degree, preferred.

Licensure Requirement

(not specified)

Certifications

CPR certification (based on position and as determined by manager).

Skills

• Demonstrated computer skills required with the ability to navigate most current technology systems.
• Strong administrative skills.
• Excellent customer service and organizational skills.

Experience

One year of health care experience, preferred.

Physical Requirements

• OCCASIONALLY: Blood and/or Bodily Fluids
• OCCASIONALLY: Driving motor vehicles (work required) *additional testing may be required
• OCCASIONALLY: Lifting / Carrying: 0-10 lbs
• OCCASIONALLY: Lifting / Carrying: 11-20 lbs
• OCCASIONALLY: Loud Noises
• OCCASIONALLY: Pushing / Pulling: 26-40 lbs
• OCCASIONALLY: Pushing / Pulling: 41-60 lbs
• OCCASIONALLY: Reaching above shoulder
• OCCASIONALLY: Squat/kneel
• FREQUENTLY: Bend/twist
• FREQUENTLY: Patient Equipment
• CONTINUOUSLY: Audible speech
• CONTINUOUSLY: Chemicals/Medications
• CONTINUOUSLY: Color vision
• CONTINUOUSLY: Communicable Diseases and/or Pathogens
• CONTINUOUSLY: Computer skills
• CONTINUOUSLY: Decision Making
• CONTINUOUSLY: Depth perception
• CONTINUOUSLY: Flexing/extending of neck
• CONTINUOUSLY: Hand use: grasping
• CONTINUOUSLY: Hand use: gripping
• CONTINUOUSLY: Hand use: turning
• CONTINUOUSLY: Hearing acuity
• CONTINUOUSLY: Interpreting Data
• CONTINUOUSLY: Peripheral vision
• CONTINUOUSLY: Problem solving
• CONTINUOUSLY: Pushing / Pulling: 0-25 lbs
• CONTINUOUSLY: Repetitive hand/arm use
• CONTINUOUSLY: Seeing – Far/near
• CONTINUOUSLY: Sitting
• CONTINUOUSLY: Standing
• CONTINUOUSLY: Walking
• Additional Physical Requirements performed but not listed above: Ability to multi-task within a stressful environment.

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision.

EOE M/F/Disability/Vet

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Because here, we exist simply to help children everywhere.

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