Patient Access Representative- LAC building

10 Nationwide Children's Hospital; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Nationwide Children’s Hospital is seeking a Patient Access Representative to greet and register patients, answer calls, schedule appointments, and file medical charts. The role requires strong customer service, accurate data collection, and collaboration with clinical staff.

Qualifications include a high school diploma (associate's preferred) and CPR certification as determined by management; healthcare experience is a plus.

Qualifications

• High School Diploma or equivalent required
• Associate's Degree preferred
• CPR certification (based on position and as determined by manager)
• One year of health care experience preferred

Responsibilities

• Greet and register patients with excellent customer service
• Answer telephone calls and schedule appointments
• Obtain accurate demographic, insurance, and physician information
• Screen patient data for insurance eligibility and pre-certification requirements
• Instruct patients on registration requirements and next steps
• Assist in shadowing/precepting of new employees
• Maintain open communication with departments and clinical staff

Skills

Computer skills

Administrative skills

Customer service

Organizational skills

Education

High School Diploma

Associate's Degree

Job description

Overview: yellow lab; hours are full time M-F 8-4:30pm (sometimes 5 pm for clinic needs)

Job Description Summary: The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated.

Essential Functions:

Provides excellent customer service to patients and families by applying best practices and standard operating procedures.

Interviews and registers patients in registration areas that report up through Patient Access.

Obtains accurate demographic, insurance, and physician information on registrations.

Screens customer data to ensure patient is eligible for insurance indicated.

Communicates differences to the customer.

Screens registrations to ensure insurance pre-certification and physician referral requirements are met.

Instructs customer on requirements.

Assists in identifying self-pay patients and referring them to financial assistance when applicable.

Instructs customer on requirements.

Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.

Assists in the shadowing/precepting of new employees.

Education Requirement:

High School Diploma or equivalent, required. Associate's Degree, preferred.

Licensure Requirement:

(not specified)

Certifications:

CPR certification (based on position and as determined by manager).

Skills:

Demonstrated computer skills required with the ability to navigate most current technology systems.

Strong administrative skills.

Excellent customer service and organizational skills.

Experience:

One year of health care experience, preferred.

Physical Requirements:

OCCASIONALLY: Blood and/or Bodily Fluids

Driving motor vehicles (work required) *additional testing may be required

Lifting / Carrying: 0-10 lbs

Lifting / Carrying: 11-20 lbs

Loud Noises

Pushing / Pulling: 26-40 lbs

Pushing / Pulling: 41-60 lbs

Reaching above shoulder

Squat/kneel FREQUENTLY: Bend/twist

Patient Equipment

CONTINUOUSLY: Audible speech

Chemicals/Medications

Color vision

Communicable Diseases and/or Pathogens

Computer skills

Decision Making

Depth perception

Flexing/extending of neck

Hand use: grasping

gripping

turning

Hearing acuity

Interpreting Data

Peripheral vision

Problem solving

Pushing / Pulling: 0-25 lbs

Repetitive hand/arm use

Seeing - Far/near

Sitting

Standing

Walking

Additional Physical Requirements performed but not listed above: Ability to multi-task within a stressful environment.

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision.

EOE M/F/Disability/Vet

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children’s Hospital, Where Passion Meets Purpose.

Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission.

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We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

Nationwide Children’s Hospital. A Place to Be Proud.