Patient Access Representative

MHM Support Services; United States; À distance; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision coverage

Paid time off

Tuition support

Retirement plan matching

Résumé du poste

Mercy is seeking a Patient Access Representative who will serve as the initial contact for patients, delivering compassionate service in line with Mercy Service Standards. The role requires clerical experience, familiarity with medical terminology and insurance plans, and strong communication skills.

Candidates should have a high school diploma and be able to manage multiple tasks with accuracy. This on-site position emphasizes teamwork with clinical and non-clinical staff, attention to detail,

Qualifications

• 1-3 years clerical experience and customer service preferred.
• High School diploma required; some college helpful.
• Experience with medical terminology and insurance plans preferred.
• Excellent communication, written and oral.

Responsabilités

• Serve as the first point of contact for patients.
• Communicate effectively with patients, physicians, and insurance providers.
• Support with insurance and billing documentation.
• Maintain accurate patient records and scheduling.

Connaissances

Effective communication

Telephone etiquette

Relationship building

Organizational skills

Attention to detail

Stress management

Computer proficiency

10-key calculator

Formation

High School diploma

Some college

Outils

Computer systems

Description du poste

Find your calling at Mercy!

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

Position Details:

Experience and Education Requirements:

• 1-3 years clerical experience and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Minimum skills, knowledge and ability requirements:

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.