Patient Access Representative

CHI Clinics and Practices; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

CommonSpirit is recruiting a Patient Access Representative to enhance the patient experience through organized, efficient registration and financing processes. You will pre-admit, admit, and register patients, verify insurance, explain financial obligations, and collect patient portions while maintaining data accuracy and confidentiality.

The role emphasizes strong organizational and customer-service skills, with mentorship for new associates and reliable documentation of patient information.

Qualifications

• High School Diploma or GED is required.
• Basic Life Support (BLS) certification is required.
• Healthcare office experience preferred but not mandatory.

Responsibilities

• Assist with pre-admitting, admitting, and registering patients.
• Interview patients for demographic and financial information.
• Verify insurance benefits and explain financial requirements.
• Collect patient portions prior to or at time of service.
• Obtain signatures and scan documents into the patient record.
• Maintain accuracy and confidentiality of patient information.

Skills

Customer service

Organizational skills

Communication

Education

High School Diploma/G.E.D.

BLS certification

Job description

Where You'll Work

With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

Job Summary and Responsibilities

As our Patient Access Representative, you will act as a key contributor to the overall patient experience by leveraging your talent for organization, operations, and exceptional customer service.

Every day you will create a positive impression for patients, family, and visitors while pre-admitting, admitting, and registering. You will interview patients for demographic and financial information, verify insurance benefits, explain financial requirements, collect patient portions, and serve as a mentor to new associates.

To be successful in this role, you will possess strong organizational and customer service skills, meticulous attention to detail in information gathering and financial processes, and the ability to effectively communicate complex information while contributing to a positive patient journey.

Consistently performs the registration process through timely, accurate, and courteous completion of patient clinical and financial data.

Utilizes technology to verify and document insurance eligibility of patients accurately, efficiently, and timely according to established standards.

Collects patient portion from patients prior to or at time of service (following MSE).

Obtain signatures, verify accuracy of information, and scan documents into electronic patient record as applicable.

Maintains an accuracy rate within the departmental guidelines.

Demonstrates the importance of quality and integrity of capturing patient information with regards to patient confidentiality.

Job Requirements

Required

• High School Diploma/G.E.D.
• Basic life support (BLS)

Preferred

• Office experience in a healthcare environment, medical terminology, ability to multitask and prioritizing skills.