Patient Access Representative

CHI Health Immanuel; United States; On-site; USD 22,000 - 30,000; Full time

Job summary

CHI Health Immanuel is seeking a Patient Access Representative to be the first contact for patients. You will manage patient registration, verify insurance, and maintain confidential documentation in electronic health records.

You will schedule appointments and assist with revenue cycle processes, ensuring accuracy and courtesy in all interactions. You will communicate financial responsibilities to patients, provide clear estimates of liabilities, and collect payments at the time of service.

Qualifications

• High School Diploma or GED required.
• 1–3 years of healthcare customer service experience.
• Knowledge of health insurance payers and real-time eligibility verification.
• Strong communication and HIPAA privacy adherence.

Responsibilities

• Register patients and verify insurance eligibility.
• Explain financial responsibilities and collect payments.
• Answer inquiries and route calls in a front-office setting.
• Maintain confidential records in EHR and participate in team huddles.

Skills

Customer service

Communication

HIPAA compliance

Education

High School Diploma or GED

Tools

MS Office

Job description

Where You'll Work

CHI Health Immanuel, located in North Omaha just off of I-680 on 72nd Street, offers a full-service hospital, cancer center, rehabilitation center, specialty spine hospital and more. For well over a century, our commitment to serve our community inspires our staff to provide the highest quality of care to all who we have the privilege to serve.

Job Summary and Responsibilities

As our Patient Access Representative, you will serve as the essential first point of contact for patients, ensuring a seamless and positive healthcare experience. You will play a critical role in our revenue cycle by managing accurate patient registration, verifying insurance eligibility, and maintaining confidential documentation within our electronic health records. By facilitating smooth access-related workflows and collaborating with internal teams, you will help our facility maintain the highest standards of operational excellence and patient service.

Every day you will utilize multiple healthcare systems to schedule appointments, process medical records, and resolve registration or insurance discrepancies. You will engage with patients to communicate financial responsibilities, provide clear estimates of liabilities, and collect payments at the time of service. Your daily responsibilities will also include answering inquiries, routing calls, maintaining a professional front-office environment, and participating in team huddles to ensure all productivity and quality benchmarks are consistently met.

To be successful in this role, you will possess a high school diploma or GED and ideally have at least one year of relevant experience in a healthcare or patient access setting. You should have a solid foundation in computer software, including Microsoft Office (Word, Excel) and data entry, along with a strong understanding of insurance payers and real-time eligibility verification. We are looking for a detail-oriented professional who excels in communication, upholds strict HIPAA privacy standards, and is dedicated to providing high-quality, patient-centered care.

Job Requirements

• Required
• High School Graduate General Studies, upon hire or
• High School GED General Studies, upon hire and
• 1-3 years 1 year relevant customer service experience, upon hire and
• Preferred
• 1-3 years 1 year relevant customer service experience in healthcare patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications., upon hire