Patient Access Representative

CareSTL Health; St. Louis (MO); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

11 paid holidays per year

Full benefits package

Public Service Loan Forgiveness

Job summary

A healthcare organization is seeking a Patient Access Representative to manage high volumes of incoming calls, providing excellent customer service. The role involves scheduling patients, providing information about services, and handling patient concerns. Candidates should have 1-2 years experience in customer service and call management. This position offers a full benefits package and is conducted during standard clinic hours, Monday to Friday, 8 a.m. to 5 p.m.

Qualifications

• 1-2 years of experience in customer service is required.
• 1-2 years of experience managing high volume calls is required.
• Background in a clinical environment is preferred.

Responsibilities

• Answer incoming calls and route them appropriately.
• Articulate organizational information clearly to patients.
• Schedule patients accurately with the right provider.

Skills

Customer service

Call management

Conflict resolution

Empathy

Education

High school graduate or equivalent (GED)

Job description

POSITION TITLE: Patient Access Representative

REPORTS TO: Patient Access Manager

CLASSIFICATION: Non-Exempt

CareSTL Health is seeking a Patient Access Representative. The Patient Access Representative (PAR) effectively manages a high volume of incoming calls from a variety of patients, employees, and outside organizations while providing excellent customer service and attention to detail.

ESSENTIAL FUNCTIONS

The following information is considered the definition of essential functions but does not restrict the tasks that may be assigned. The Patient Access Representative (PAR) may be reassigned duties and responsibilities at any time due to reasonable accommodation or other staffing reasons. Other duties may be assigned.

1. Answer incoming calls from multi-line phone system and route them to the appropriate person or department.
2. Appropriately articulate organizational information including site locations, hours of operations, services and programs, registration required documents, etc.
3. Use the department approved greeting and closing.
4. Execute appropriate Emergency Codes through the intercom paging system to facilitate emergency response activation.
5. Appropriately schedule the right patient, with the right provider, at the right location, at the right time and confirm existing appointments, repeating date, time, provider and site location.

OTHER DUTIES

• Ability to work with minimal direct supervision.
• Interprets scheduling template for Providers.
• Participates in patient conflict resolution and demonstrates empathy addressing patient concerns.
• Adapts to changes on short notice and assists patient or provider requests.
• Comply with all organizational policies and procedures.
• Participate in ongoing general and job related training as required.
• Perform other skill related duties as assigned.

JOB REQIDREMENTS AND QUALIFICATIONS

Education

Must be a high school graduate or equivalent (GED).

Experience

• 1-2 years in customer service.
• 1-2 years managing high volume calls.
• Background working in a clinical environment is preferred, but not required.

Knowledge, Skills and Abilities

• 1-2 years in customer service.
• 1-2 years managing high volume calls.
• Background working in a clinical environment is preferred, but not required.

Additional Information

• Clinic hours are Monday - Friday 8 a.m. to 5 p.m.
• 11 paid holidays per year.
• Full benefits package.
• Public Service Loan Forgiveness.

*We believe that health care is right and not a privilege. At CARESTL HEALTH we are an equal opportunity employer healthcare center. All applicants will be considered for employment without attention to race, color, sex, national origin, religion, veteran, or disability status.*