Patient Access Representative

Lake Cumberland Regional Hospital; Somerset (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

401(k) retirement

Job summary

Lake Cumberland Regional Hospital in Somerset, KY is seeking a Patient Access Representative to warmly greet patients, verify demographics, collect insurance and payment information, and ensure accurate registration in the system. You will explain required forms, obtain signatures, and coordinate with care teams to support smooth admissions.

This role emphasizes strong communication, attention to detail, and the ability to work with minimal supervision, while collaborating with admitting

Qualifications

• High school diploma or equivalent required.
• Requires critical thinking, decisive judgment and ability to work with minimal supervision.
• Billing or collection experience preferred; computer experience required.

Responsibilities

• Greet patients and verify demographics and insurance information with timeliness and accuracy.
• Explain forms, obtain signatures, and ensure all necessary documentation is completed for treatment.
• Meet with patients or caregivers before/after admission to exchange information and clarify needs.
• Provide explanations of process and address questions or concerns from patients and families.
• Coordinate with admitting physician offices, nursing units, and other staff to facilitate admissions and placement.
• Verify benefits, obtain precertifications/authorizations as needed; determine and collect co-pays and payments.

Skills

Critical thinking

Decisive judgment

Independent work

Computer experience

Education

High school diploma or equivalent

Job description

Your Experience Matters

Your Experience Matters

Lake Cumberland Regional Hospital part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. By joining our team, you're embracing a vital mission dedicated to making communities healthier . Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

How You'll Contribute

• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy, assigning medical record number if appropriate.
• Distributes and explains forms, documents, and educational handouts to patients or family members, ensures all necessary signatures are obtained for treatment.
• Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation.
• Provides explanation of process and addresses concerns and questions.
• Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
• Verifies insurance benefits and obtains precertification/authorization as necessary.
• Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
• Researches the patients visit history to ensure compliance with third party payer requirements, completing appropriate documentation as applicable.
• Collects co-pays and other funds from patients based upon established criteria.

Why join us

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

What We're Looking For

Patient Access Representative

• Education: High school diploma or equivalent Required
• Required Skills: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Billing or collection experience preferred. Computer experience required.

More About Lake Cumberland Regional Hospital

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Lake Cumberland Regional Hospital is a modern, state-of-the-art 295-bed acute care facility, offering an advanced neurosurgery program with Spine Center accreditation amongst other specialty services.

The City of Somerset blends southern hospitality with abundant recreational opportunities including a 65,000-acre lake with 1,200 miles of shoreline. Somerset is host to nationally recognized, high quality performing and visual arts, concerts and other special events to the community.

EEOC Statement

Lake Cumberland Regional Hospital is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.