Patient Access Representative

Avera Health; Sioux Center (IA); On-site; USD 30,000 - 45,000; Full time

Job summary

Avera Health invites applications for the role of Patient Access Representative in Sioux Center, IA. This position involves vital patient registration tasks and excellent customer service within a healthcare setting. Ideal candidates will have strong communication skills and a high school diploma, with bilingual skills preferred.

Qualifications

• One or more years of related experience and/or training preferred.

Responsibilities

• Greets patients and performs registration duties.
• Handles incoming calls and directs inquiries.
• Maintains confidentiality of patient information.

Skills

Communication

Bilingual (preferred)

Education

High school diploma or GED

Job description

Location:

Sioux Center, IA

Worker Type:

Regular

Work Shift:

Primarily days with rotating weekends and holidays (United States of America)

Sioux Center Health is seeking a qualified individual to join our team! Sioux Center Health has been designated a Top 100 Critical Access Hospital by The Chartis Center for Rural Health, awarded a Top Workplace honor by The Des Moines Register, and won Best of the Northwest in 12 healthcare categories. Sioux County also ranked #6 in the nation for being one of the Healthiest Communities according to U.S. News & World Report and CVS. There’s a reason we are a recognized healthcare leader.

Position Highlights

Sioux Center Health has beenawarded Top Workplacehonor by The Des Moines Register, and won Best of the Northwest in 12 healthcare categories. Sioux County also ranked #6 in the nation for being one of the Healthiest Communities according to U.S. News & World Report and CVS. There’s a reason we are a recognized healthcare leader.

Discover a Career of Faith and Healing: For over 70 years, Sioux Center Health has served patients with Jesus’ healing ministry. With eight locations located in Sioux Center, Iowa and surrounding communities, we take great pride in providing superior care in our state-of-the-art facilities.

A Career that You Will Love: There’s no other way to say it: You will love working here. Between our strong mission and our great people, we have nurtured a pretty exceptional culture at Sioux Center Health.

A Chance to Make a Difference: Working with us means making a real difference in the lives of our community members. Your talents and your passions are truly appreciated here. In addition to the service we provide, Sioux Center Health also supports our community with sponsored programs and events, and other volunteer work.If this is your passion, you need to consider joining our team driven to provide quality care and services within a caring Christian culture.

Summary

• The Patient Access Representative is responsible for greeting incoming patients and visitors, performing all patient registration duties including entering pertinent patient information, explaining various registration forms, verifying insurance eligibility, and collecting payment for services while providing excellent care and service to patients, guests and fellow employees at all times. This position requires some independent judgment and a working knowledge of department procedures related to work performed to contribute to the efficient operation of the department.

General Hours of Work

• As determined (day, evening, night, rotating weekends)

Education and/or Experience

• High school diploma or general education degree (GED); or one or more years of related experience and/or training; or equivalent combination of education and experience preferred. Bi-lingual experience preferred but not required.

Essential Functions

• Answers incoming calls, screening as necessary, and transferring as requested. Greets and directs employees, visitors, patients, business representatives and the general public arriving at the facility. Provides general information regarding the facility and department functions and procedures.
• Communicates with team members throughout various areas within the facility; use of telephone, mobile communication, computer and other office related equipment for this purpose. Operates overhead page system.
• Processes computer admissions and patient transfers within the facility, interviews patients or relatives regarding personal and insurance information; instructs patients and relatives of related policies and procedures; records and types patient and insurance information and obtains appropriate signature. Ensures all the necessary consents and HIPAA forms are signed and completed. Must be able to maintain strict confidentiality of patient information.
• Preparation of appropriate paperwork for next day’s patient schedules. This may include pre-registration, insurance eligibility checks, gathering of appropriate forms for privacy, consent and signature and reminder phone calls.
• Processes documents of straightforward nature requiring somewhat expanded knowledge of procedures; check documents for accuracy and completeness of specific entries; maintains files and records of documents processed for ready access; records data onto documents according to standard procedures related to work performed.
• Notifies nursing staff of patient arrival and routes patient to waiting, testing or therapy areas as necessary; if the patient is to be admitted, notifies nursing staff of patient’s arrival and finds an escort for patient to the appropriate area.
• Performs other duties and responsibilities as assigned.