Patient Access Representative

Home Depot; Seattle (WA); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Matching 401(k) with immediate vesting

Medical, dental, vision, life, and短 上海

Job summary

TEKsystems is hiring several Patient Access Specialists for a large healthcare company based in Overland Park, KS. You will assess patients’ needs, resolve issues, and triage information, coordinating with Shared Solutions and Specialty Pharmacy.

This intermediate role emphasizes accurate data entry, strong customer service, and the ability to thrive in a high-volume, fast-paced environment. A CRM background such as Salesforce is a plus and healthcare experience is preferred.

Qualifications

• Strong, accurate data entry skills.
• Experience in high‑pressure, time‑sensitive situations with problem solving.
• Proficient computer skills including Office, email and web apps.
• Ability to multi‑task in a high‑volume environment and accept feedback.
• Previous experience in healthcare/pharmacy or customer service preferred.

Responsibilities

• Data entry and accurate account creation.
• Provide customer service support to overflow help for other teams.
• Update patient information in accounts sourced from Med Billers.
• Remove patient access barriers and identify resources as needed.
• Coordinate prescription workflows with Specialty Pharmacy partners.

Skills

Data entry

Customer service

Problem solving

Time management

Multi-tasking

Working under pressure

Attention to detail

Tools

Microsoft Office

Email

Web-based applications

Salesforce CRM

Job description

Description

TEKsystems is hiring several Patient Access Specialists for a large healthcare company in Overland Park, KS. This role supports the rapidly growing team by assessing patients’ needs, resolving issues, and triaging information appropriately. The key responsibilities include introducing patients to Shared Solutions services, conducting benefits investigations, and coordinating prescriptions with a Specialty Pharmacy.

Responsibilities

• Data entry and accurate account creation.
• Provide customer service support to overflow help for other teams.
• Update patient information in accounts sourced from Med Billers.
• Remove patient access barriers and identify appropriate resources as needed.
• Coordinate prescription workflows with Specialty Pharmacy partners.

Requirements

• Strong, accurate data entry skills.
• Previous work experience in Specialty Pharmacy or Customer Service preferred.
• Professional level computer skills, including Microsoft Office, email, web‑based applications, and keyboard proficiency.
• Experience working with people in high‑pressure, time‑sensitive situations, solving problems, making decisions, and providing excellent customer service.
• Strong ability to multi‑task with strong time‑management skills.
• Ability to function in a high‑volume, fast‑paced environment.
• Dependable with a strong work ethic.
• Ability to accept and implement feedback and coaching.

Preferred Experience

• Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience.
• Experience working in a healthcare/pharmaceutical industry environment.
• Understanding of challenges associated with patients’ medical conditions.

Experience Level

Intermediate Level

Why Choose This Role

• Impactful work: improve patient access to essential medications.
• Flexible culture: many associates can work from home after 120 days.
• Career growth: promote from within, Advance Gold program.
• Innovation: contribute to groundbreaking solutions in healthcare.
• Collaborative environment: work with talented professionals.

Benefits

• Competitive pay structure.
• Matching 401(k) with immediate vesting.
• Medical, dental, vision, life, and short‑term disability insurance.

About TEKsystems

We help clients activate ideas and solutions to take advantage of new opportunities. TEKsystems, an Allegis Group company, has 80,000 employees and works with over 6,000 clients worldwide.

TEKsystems is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.