Patient Access Representative

Lifepoint Health, Inc.; Roxboro (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Lifepoint Health, Inc. seeks a Patient Access Representative to collect demographics, insurance details, and financial information for outpatient services and inpatient admissions.

You will verify benefits, obtain authorizations as needed, and collect co-pays at the point of service to expedite admitting processes. You will respond professionally in person or by phone, maintain patient privacy, and support department operations, including alternating shifts, in a fast-paced healthcare

Qualifications

• High School diploma preferred; strong data entry and accuracy.
• Excellent English communication and customer service skills.
• Ability to navigate multiple software systems in a fast-paced environment.

Responsibilities

• Obtain and enter patient demographic, billing, and clinical data into registration system.
• Verify insurance benefits and obtain precertifications/authorizations as needed.
• Collect co-pays/deductibles and explain forms to patients.
• Provide professional communication in person and by phone.
• Protect patient privacy and confidentiality in registration activities.
• Support department operations with alternate shifts as needed.

Skills

Customer service

Attention to detail

English proficiency

Multisystem navigation

Communication skills

Education

High School diploma

Tools

Registration software

Electronic health records

Job description

Patient Access Representative Position Summary

6am - 630pm. Both every other weekend.

Collects patient demographic, insurance, and financial information for outpatient services and inpatient admissions. Verifies benefits, obtains authorizations as needed, and collects co-pays/deductibles at the point of service to efficiently expedite the admitting process. Provides a positive first impression of the facility. Reports to the Director or Manager of Department.

Essential Functions

• Ensures all required demographic, billing, and clinical data are obtained and accurately entered into the registration system in a timely manner.
• Distributes and explains forms, documents, and educational handouts to patients and families.
• Verifies insurance benefits and obtains precertification/authorization as necessary.
• Determines and accepts required payments (e.g., co-pays, deductibles) or refers to financial counseling as appropriate.
• Communicates professionally in-person and by phone; provides clear instructions and excellent customer service.
• Protects patient privacy and confidentiality in all registration activities.
• Participates in performance improvement and required education.
• Works alternate shifts/areas as needed to support department operations.
• Performs other duties as assigned.

Additional Information

Populations Served: Does not treat or provide clinical care to patients. Protected Health Information Accessed: Demographic, Insurance, Financial. Exposure: Occupational exposure to bloodborne pathogens may be present. Physical Requirements (typical): Frequent keyboard data entry, sitting, audible speech and hearing; frequent reaching and repetitive hand/arm movements; occasional walking, standing, squatting, pushing/pulling and lifting/carrying up to 25 lbs; rare climbing, kneeling, running, and higher-force tasks. Vision demands include near/far vision and depth perception (constant), color distinction (constant); smell and taste rarely required. Occasional exposure to biological and rare exposure to chemical hazards (e.g., dust, gases/vapors/fumes); latex exposure rare.

Knowledge, Skills & Abilities

Education: High School diploma preferred. Skills: Critical thinking, decisive judgment, and ability to work with minimal supervision in a fast-paced environment. Rapid learning and navigation of multiple software systems. Effective English communication (read, write, speak, and understand). Ability to complete the Skills Competency Checklist within 90 days of hire.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.