Patient Access Representative

Karmanos Cancer Institute; Port Huron (MI); On-site; USD 35,000 - 45,000; Full time

Job summary

McLaren Health Care is seeking a Patient Access Representative I to join the team at Karmanos Cancer Institute. In this role, you will manage registration and financial verification tasks, ensuring quality patient service while adhering to operational standards. Ideal candidates will possess strong customer service skills and a background in healthcare or medical billing.

Qualifications

• Minimum of six months of experience in Patient Access or Medical Billing.
• Proficient in Microsoft Office applications.
• Working knowledge of CPT, HCPCS, and ICD-10 is preferred.

Responsibilities

• Complete registration and insurance verification tasks accurately.
• Respond promptly to customer inquiries professionally.
• Cooperate with team members to ensure efficiency.

Skills

Customer Service

Communication

Microsoft Office

Education

High School Diploma or GED

Associate’s degree in Health Care or Finance

Tools

Microsoft Excel

Microsoft Word

Job description

McLaren Health Care is a fully integrated health network committed to quality, evidence-based patient care with locations in Michigan and Indiana. The McLaren system includes 13 hospitals in Michigan, ambulatory surgery centers, imaging centers, a primary and specialty care physician network, commercial and Medicaid HMOs, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, one of only 53 National Cancer Institute-designated comprehensive cancer centers in the U.S.

Under general direction, the Patient Access Representative I is responsible for completing tasks associated with specific assignments. Specific job responsibilities will be in registration, financial clearance, insurance verification, cashier, etc. as assigned by Revenue Cycle Management. Patient Access Representative I is expected to perform assignment tasks within the quality and productivity standards assigned to position responsibilities.

Essential Functions and Responsibilities:

• Completes all assigned tasks and responsibilities of Patient Access Representative I accurately and in a timely manner.
• Responds promptly, professionally and courteously to all customers’ needs.
• Cooperates and communicates effectively with all McLaren Health Care team members.
• Contributes to continuous quality improvement efforts.
• Under general direction, completes tasks accurately and timely. Seeks guidance and direction from Rep II, Rep III and supervisor on tasks assigned.

Qualifications

Minimum:

• High School Diploma or GED
• Minimum six (6) month of Patient Access, Medical Billing or Customer Service work experience
• Proven skills in Microsoft Office, specifically Excel and Word, Window based applications, and ten (10) key calculators

Preferred:

• Associate’s degree in Health Care, Finance or related area. Equivalent combination of education and relevant experience may be accepted
• Certification in medical billing, coding, or equivalent job specific certification
• Working knowledge of CPT, HCPCS, and ICD-10
• One (1) year experience inRevenue Cycle

Equal OpportunityEmployer of Minorities/Females/Disabled/Veterans.

Additional Information

• Requisition ID: 25003271
• Daily Work Times: Varied
• On Call: No

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.

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McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status,national origin, disability, genetic information, height or weight, protected veteran or other classificationprotected by law.