Patient Access Representative

University Hospitals Pain Management; Elyria (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

University Hospitals Pain Management is seeking a Patient Access Representative to be the first point of contact for patients and families. You will register, check in, and assist patients, schedule appointments and referrals, and update patient and insurance information using EPIC to support daily operations.

The role emphasizes strong customer service, clear communication, and attention to detail in a fast-paced healthcare environment, with full-time and part-time opportunities available

Qualifications

• Strong customer service skills.
• Clear communication and professionalism.
• Attention to detail and organization.
• Ability to multitask in a fast-paced setting.

Responsibilities

• Register, check in, and assist patients.
• Schedule appointments and referrals.
• Update patient, insurance, and payment information.
• Use EPIC to support daily operations.

Skills

Customer service

Communication

Attention to detail

Multitasking

Job description

A Brief Overview

As a Patient Access Representative, you are often the very first connection a patient and their family have with our organization. Your work directly shapes the patient's experience—from the moment they arrive or call in—while also supporting the care team behind the scenes. If you enjoy helping people, feel welcomed, informed, and confident while keeping things organized and moving smoothly, this role offers a meaningful way to make an impact every day.

Why This Role Matters

• Be the first point of contact for patients and families.
• Create a positive, welcoming experience.
• Support both patients and care teams.
• Make a difference through service and compassion.

What You Will Do

• Register, check in, and assist patients.
• Schedule appointments and referrals.
• Update patient, insurance, and payment information.
• Use EPIC to support daily operations.

What You Bring

• Strong customer service skills.
• Clear communication and professionalism.
• Attention to detail and organization.
• Ability to multitask in a fast‑paced setting.

Why Apply?

• Make an impact every day.
• Gain valuable healthcare experience.
• Join a supportive team environment.
• Grow your career with University Hospitals.
• Full‑time and part‑time opportunities are available across multiple locations, including Amherst, Avon, Elyria, Geauga and Sheffield Village.

Benefits That Support You

• Competitive pay and comprehensive benefits.
• Health, wellness, and financial resources.
• Training and career development opportunities.
• An inclusive and supportive workplace.

Apply today and help connect patients to the care they deserve while building a rewarding career with University Hospitals.