Patient Access Representative

Lifepoint Health; Ottumwa (IA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401K benefits

Paid time off

Employee assistance program

Tuition reimbursement

Job summary

Lifepoint Health, in partnership with Ottumwa Surgical Specialist, is seeking a Patient Access Representative to welcome patients and gather essential demographics, insurance, and payment information. You will verify benefits, obtain authorizations as needed, and collect co-pays at registration, ensuring a smooth check-in experience and professional customer service.

This full-time day role requires strong English communication, attention to detail, and the ability to navigate registration

Qualifications

• High School diploma preferred.
• Ability to verify insurance and collect payments.
• Strong communication and data entry skills.

Responsibilities

• Collect patient demographics and insurance information.
• Verify benefits and obtain authorizations as needed.
• Collect co-pays/deductibles at check-in.
• Explain forms and provide excellent customer service.
• Maintain patient privacy and confidentiality.
• Work alternate shifts/areas as needed.
• Perform other duties as assigned.

Skills

Customer service

Attention to detail

English communication

Education

High School diploma

Tools

Registration software

Job description

Your Experience Matters

Ottumwa Surgical Specialist is operated jointly with Lifepoint Health. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Patient Access Representativejoining our team, you’re embracing our promise to provide superior patient care that exceeds industry standards as well as patient expectations. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

Why join us

Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• And much more...

What we’re looking for

The Patient Access Representative collects patient demographic, insurance, and financial information for outpatient services and inpatient admissions. Verifies benefits, obtains authorizations as needed, and collects co-pays/deductibles at the point of service to efficiently expedite the admitting process. Provides a positive first impression of the facility. Reports to the Director or Manager of Department.

How You’ll Contribute

• Ensure all required demographic, billing, and clinical data are obtained and accurately entered into the registration system in a timely manner.
• Distribute and explain forms, documents, and educational handouts to patients and families.
• Verify insurance benefits and obtains precertification/authorization as necessary.
• Determine and accept required payments (e.g., co-pays, deductibles) or refers to financial counseling as appropriate.
• Communicate professionally in-person and by phone; provides clear instructions and excellent customer service.
• Protect patient privacy and confidentiality in all registration activities.
• Participate in performance improvement and required education.
• Work alternate shifts/areas as needed to support department operations.
• Perform other duties as assigned.

Qualifications & Requirements:

Education:High School diploma preferred.

Skills:

• Critical thinking, decisive judgment, and ability to work with minimal supervision in a fast-paced environment.
• Rapid learning and navigation of multiple software systems. Effective English communication (read, write, speak, and understand).

Ability to complete the Skills Competency Checklist within 90 days of hire.

Schedule:

Full Time day

EEOC Statement

Ottumwa Surgical Specialist is an Equal Opportunity Employer. Ottumwa Surgical Specialist is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.