Patient Access Representative

CHI; Omaha (NE); On-site; USD 23,000 - 33,000; Full time

Job summary

CHI Health Immanuel in Omaha seeks a Patient Access Representative to be the first contact for patients, ensuring a seamless healthcare experience and accurate registration. You will utilize multiple healthcare systems to schedule appointments and manage medical records, while upholding high service standards.

You will verify insurance eligibility, communicate estimated liabilities, collect payments at service, and support front-office operations with strong HIPAA privacy adherence and teamwork.

Qualifications

• High School diploma or GED required at hire.
• At least 1 year of healthcare or patient access experience.
• Strong communication and HIPAA privacy knowledge.
• Proficient with Microsoft Office and data entry.

Responsibilities

• Schedule appointments and process medical records using multiple healthcare systems.
• Verify insurance eligibility and communicate financial responsibilities.
• Collect payments at time of service and resolve registration or insurance discrepancies.
• Maintain professional front-office environment and participate in team huddles.

Education

High School Diploma or GED

Tools

Microsoft Office (Word, Excel)

Job description

Job Summary And Responsibilities

As our Patient Access Representative, you will serve as the essential first point of contact for patients, ensuring a seamless and positive healthcare experience. You will play a critical role in our revenue cycle by managing accurate patient registration, verifying insurance eligibility, and maintaining confidential documentation within our electronic health records. By facilitating smooth access-related workflows and collaborating with internal teams, you will help our facility maintain the highest standards of operational excellence and patient service.

Job Summary And Responsibilities

As our Patient Access Representative, you will serve as the essential first point of contact for patients, ensuring a seamless and positive healthcare experience. You will play a critical role in our revenue cycle by managing accurate patient registration, verifying insurance eligibility, and maintaining confidential documentation within our electronic health records. By facilitating smooth access-related workflows and collaborating with internal teams, you will help our facility maintain the highest standards of operational excellence and patient service.

Every day you will utilize multiple healthcare systems to schedule appointments, process medical records, and resolve registration or insurance discrepancies. You will engage with patients to communicate financial responsibilities, provide clear estimates of liabilities, and collect payments at the time of service. Your daily responsibilities will also include answering inquiries, routing calls, maintaining a professional front-office environment, and participating in team huddles to ensure all productivity and quality benchmarks are consistently met.

To be successful in this role, you will possess a high school diploma or GED and ideally have at least one year of relevant experience in a healthcare or patient access setting. You should have a solid foundation in computer software, including Microsoft Office (Word, Excel) and data entry, along with a strong understanding of insurance payers and real-time eligibility verification. We are looking for a detail-oriented professional who excels in communication, upholds strict HIPAA privacy standards, and is dedicated to providing high-quality, patient-centered care.

Required

Job Requirements

• High School Graduate upon hire or
• High School GED upon hire and
• 1 year relevant experience in healthcare,

Preferred

• Experience within a patient access setting, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.

Where You'll Work

CHI Health Immanuel, located in North Omaha just off of I-680 on 72nd Street, offers a full-service hospital, cancer center, rehabilitation center, specialty spine hospital and more. For well over a century, our commitment to serve our community inspires our staff to provide the highest quality of care to all who we have the privilege to serve.

Pay Range

$17.24 - $24.35 /hour