Patient Access Representative

New Jersey Urology; New Jersey; Remote; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA/FSA

401(k) matching

Employee Assistance Program

Job summary

U.S. Urology Partners is seeking a Patient Access Representative to serve as the first contact for patients and to facilitate appointment scheduling, insurance verification, and patient inquiries.

The role involves remote work, data entry in the EMR (EPIC), and registering new patients with accuracy and compassion. The ideal candidate will have a High School Diploma, strong communication skills, and prior experience in medical practice or health insurance, with HIPAA compliance and reliability

Qualifications

• High School Diploma required.
• Experience in a medical practice or health insurance is preferred.
• Excellent verbal and written communication skills are essential.
• Remote work requires strong self-management and reliability with HIPAA compliance.

Responsibilities

• Greet patients promptly and courteously.
• Handle inbound calls and remote scheduling.
• Verify and update insurance and demographics.
• Register new patients in the EMR and document requests.
• Triage and route patient questions to appropriate departments.
• Escalate urgent concerns in a timely manner.

Skills

Customer service

Verbal communication

Written communication

Remote work management

Education

High School Diploma

Tools

EPIC EMR

Job description

## Patient Access RepresentativeApply: US NJ Remote: Full time: Posted Today: R3381**About the Role**The Patient Access Representative serves as the first point of contact for patients. Candidates must provide exceptional customer service while facilitating general appointment and escalation appointment scheduling. PAR will register new patients, review demographics for existing patients, insurance verification and answer general patient questions. PAR is also responsible for preparing patient messages to providers, triage, surgical scheduling and other internal departments. This role plays a critical part in ensuring a positive patient experience and supporting accurate, timely access to the patients.**What You’ll Be Doing*** Greets patients in a prompt, courteous, and helpful manner.* Handling inbound calls for a high-volume practice while working remotely* Verifies and updates current insurance information, demographics with the Patient* Register New Patients in EMR* Accurately document patient requests/concerns in EMR (EPIC)* Resolve patient inquiries and concerns and escalate emergent concerns appropriately and in a timely manner* Performs all other duties as assigned.**What We Expect from You*** High School Diploma* Interact professionally and positively with all patients, colleagues, managers and executive team* Exhibit a high degree of maturity, integrity, loyalty, creativity, and strict confidentiality with HIPPA compliance in all daily tasks.* One year of experience working in a medical practice or in a health insurance organization* Excellent verbal and written communication skills* Prior use of EMR systems preferred* Demonstrates strong self-management skills in a remote work environment**Reasoning Ability**Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.**Computer Skills**To perform this job successfully, an individual should have thorough knowledge in computer information systems.**Physical Demands**The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear.**Work Environment**This job operates in a remote environment. This role routinely uses standard office equipment such as computers, phones, faxing through Ring Central**Other Duties**Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.**Travel**Travel is primarily local during the business day. **Salary Range**$20.00 – $28.00 per hourThe compensation range listed reflects the anticipated base pay for this position. Actual compensation will be determined based on factors such as relevant experience, education, skills, and work location.**What We are Offer You**At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here “Every Family Matters”# **Compassion**Make Someone’s Day# **Collaboration**Achieve Possibilities Together# **Respect**Treat people with dignity# **Accountability**Do the right thingBeyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.**About US Urology Partners**U.S. Urology Partners is one of the nation’s largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy.*U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.*