Patient Access Representative

South Jersey Radiology Associates; Mount Laurel Township (NJ); Hybrid; USD 38,000 - 52,000; Full time

Job summary

South Jersey Radiology Associates seeks a Patient Access Representative I to schedule ultrasound and X-ray appointments, verify patient information, and support a positive patient experience. Hybrid work arrangement available; Mt. Laurel, NJ location.

Responsibilities include data entry for orders, coordination with physicians offices, and assisting with inquiries about financial responsibilities. Strong customer service and bilingual abilities are a plus.

Qualifications

• High school diploma or equivalent.
• 1-3+ years related health care scheduling experience.
• Call center or phone support experience preferred.
• Previous customer service background required.
• Experience with a computerized scheduling system preferred.
• Bilingual preferred.

Responsibilities

• Schedule ultrasound and X-ray appointments.
• Enter imaging orders and verify demographics, insurance, and billing information.
• Maintain accurate patient data in the electronic medical records system.

Skills

Healthcare scheduling

Call center experience

Customer service

Bilingual

Education

High school diploma or equivalent

Tools

Computerized scheduling system

Job description

Start your career with South Jersey Radiology and Lumexa Imaging!!

The Patient Access Representative I (PAR I) is primarily responsible for scheduling ultrasound and X-ray appointments. This role provides courteous and professional assistance to patients and physician offices during the scheduling and registration process for diagnostic imaging procedures. Key responsibilities include gathering and verifying accurate demographic, insurance, and billing information; scheduling appointments; entering imaging orders; and ensuring all related tasks are completed efficiently and in a timely manner. PAR I plays a critical role in supporting a positive patient experience and ensuring seamless coordination between patients, families, and healthcare providers.

Location:

• Mt. Laurel, NJ / Hybrid
• Work from home eligibility based on performance and business needs

Essential Duties and Responsibilities:

• Champion the Lumexa Way in daily activities
• Ensures accuracy of patient data entered into the electronic medical record system

• Schedules and confirms ultrasound (US) and X-ray (XR) appointments Enters all appointment dates and times into the computerized scheduling system.
• Employees hired before October 2026 may still be required to enter orders for all imaging modalities if needed.
• Employees hired before October 2026 may still be required to schedule appointments for all imaging modalities, if needed.
• “Communicates to patient or patient representative any financial responsibility

• Explains exams/procedures, preparation instructions and location directions to patients and provider office staff

• Acts as a liaison for center operations and centralized authorizations department (i.e., CAD, etc.) as a supportive partner for centralized services

• Contacts referring provider offices to obtain exam orders if necessary
• Handles patient and provider calls (inbound and outbound) via telephone softphone application in a courteous and helpful manner.
• Calmly handles patient experience and customer service issues, escalating to leadership when appropriate
• Other duties as assigned per business need

Minimum Qualifications:

Education and Experience:

• High school diploma or equivalent
• 1-3+ years related health care scheduling for multiple locations, medical terminology, physician billing and/or medical reception/medical office experience preferred.
• Call center or phone experience preferred.
• Previous customer service background required.
• Experience working with a computerized scheduling system preferred.
• Bilingual preferred

#PACESJ