Patient Access Representative

CommonSpirit Health; Morrilton, Northern (AR, KY); Hybrid; USD 32,000 - 50,000; Full time

Job summary

CHI St. Vincent Infirmary in Morrilton, AR is hiring a Patient Access Representative to provide accurate patient registration, verify insurance, and guide patients through scheduling and financial questions.

The role emphasizes attention to detail, clear communication, and handling multiple tasks with confidentiality in a healthcare setting. You will work with patients, families, and care teams to support a positive experience while following HIPAA and organizational policies.

Qualifications

• High school diploma or GED required.
• Basic administrative skills including reception and telephone support.
• Basic computer proficiency with Word, Excel, email, and data entry.

Responsibilities

• Register patients across hospital access areas with accurate demographic and insurance data.
• Verify insurance eligibility and benefits and resolve routine discrepancies.
• Explain patient financial responsibility and collect payments when appropriate.
• Schedule, confirm, and update patient appointments.
• Scan, index, and process patient records and registrations promptly.
• Answer calls, route inquiries, and document patient interactions.
• Collaborate with internal departments to ensure timely registration and access to care.
• Utilize multiple systems to meet quality, productivity, and service standards.
• Cross-train and provide coverage across patient access and clerical functions.
• Maintain patient confidentiality and HIPAA compliance.

Skills

Reception

Administrative skills

Microsoft Word

Microsoft Excel

Data entry

Communication

Education

High school diploma or GED

Tools

Email systems

Job description

Job Summary and Responsibilities

As our Patient Access Representative at CHI St. Vincent Infirmary, you'll help patients access the care they need by providing accurate registration and welcoming, professional service. You'll gather and verify patient information, confirm insurance coverage, and assist with scheduling and financial questions.

To be successful in this role, you'll bring strong attention to detail, clear communication skills, and the ability to manage multiple tasks. You'll work closely with patients, families, and healthcare teams to support a positive patient experience while protecting confidential information.

• Register patients across assigned hospital access areas, ensuring accurate demographic, insurance, and account information.

• Verify insurance eligibility and benefits, resolve routine discrepancies, and escalse complex issues.

• Explain patient financial responsibility using approved tools and collect payments at the time of service as appropriate.

• Schedule, confirm, and update patient appointments.

• Scan, index, and process patient records and registration documents accurately and promptly.

• Answer telephone inquiries, route calls, and document patient interactions.

• Collaborate with internal departments to support timely registration and access to care.

• Use multiple systems to meet quality, productivity, and service standards.

• Cross-train and provide coverage across patient access and clerical functions as needed.

• Maintain patient confidentiality and follow HIPAA requirements and organizational policies.

Job Requirements

Required:

• High school diploma or GED; and

• Basic administrative skills, including reception and telephone support; and

• Basic computer proficiency, including Microsoft Word, Excel, email, and data entry.

Preferred:

• One year of relevant experience in healthcare or a patient access setting.

• Knowledge of patient registration procedures and documentation, health insurance payers, and real-time insurance eligibility verification.

Where You'll Work

CHI St. Vincent, a regional health network serving Arkansas, is part of CommonSpirit Health. We have served Arkansas since 1888 with a history of many firsts. Together with more than 4,500 coworkers, 1,000 medical staff, and 500 volunteers, we consistently receive praise for care advancements. CHI St. Vincent Morrilton has provided quality care to its community for decades. Being part of CHI St. Vincent means the community has access to many centers of excellence, including our Heart Institute and Neuroscience Institute.

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health in 2019. With our combined resources, CommonSpirit is committed to building healthy communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen, both inside our hospitals and out in the community.

CHI St. Vincent provides you with the same level of care you provide to others. We care about our team member well-being and offer benefits that complement and support your work/life balance.