Patient Access Representative

Ridgeview; Minneapolis (MN); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Comprehensive benefits package

Job summary

A healthcare provider in Minnesota is looking for a Casual position for patient registration. This role requires effective registration of various patient types, handling customer service queries, and ensuring insurance verification. Applicants must be high school graduates with healthcare experience and strong customer service skills. Flexibility to pick up shifts as needed is crucial, along with the ability to work in a fast-paced environment.

Qualifications

• 1-2 years of previous healthcare experience.
• Familiar with medical terminology.
• Bilingual preferred.
• Strong customer service experience.

Responsibilities

• Register patients efficiently in person or via phone.
• Verify insurance eligibility and benefit information.
• Collect financial obligations and provide counseling.
• Verify insurance eligibility and enter correct plan and billing address.
• Complete MSQ for Medicare patients.
• Collect financial obligations and provide financial counseling.
• Reconcile cash and end-of-day duties.
• Coordinate with staff and payers to obtain necessary information.
• Provide professional customer service to internal and external customers.
• Maintain confidentiality of patient information.
• Meet quality and productivity standards.
• Perform other duties as assigned.

Skills

Customer service experience

Ability to handle high-stress environment

Attention to detail

Basic computer functions

English communication skills

Attention to detail

MS Office

Education

High school graduate or equivalent

Post-secondary education in related field

Job description

Brief Description

This is a casual position. A casual is a non-benefit eligible position that is not guaranteed any hours but can pick up open shifts.

Purpose of Job

This position is responsible for complete and accurate pre-registration and registration of various patient types, including inpatient admissions, outpatient, emergency services, and same day surgeries at multiple locations.

Job Functions

• Efficiently registers patients, in person or via phone, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission.
• Assigns the appropriate Guarantor for each patient.
• Ensures patients receive necessary disclosures, privacy information, and signs the Consent to Treat documentation.
• Verifies insurance eligibility and benefit information using real time eligibility; reviews the insurer’s response to each verification request and takes appropriate action based on the response to ensure the proper insurance plan and billing address are entered in the system.
• Completes the MSQ, as appropriate, for patients with Medicare.
• Collects financial obligations from patients and provides financial counseling including hospital presumptive eligibility (HPE) screenings and applications) and/or estimates when appropriate.
• Reconciles and performs end of day cashier duties.
• Works with internal staff and third-party payers to obtain information necessary for the registration.
• Assists and refers internal and external customers to proper resources for questions.
• Provides professional and courteous customer service to internal and external customers.
• Adheres to strict confidentiality when handling patient information.
• Meets established quality and productivity standards/requirements.
• Performs other duties as assigned.

Minimum Education/Work Experience

• High school graduate or equivalent.
• 1-2 years previous healthcare experience.
• Familiar with medical terminology.
• Strong customer service experience.

Knowledge/Skills/Abilities

• Ability to effectively handle high-stress, fast paced environment.
• Ability to meet and maintain the necessary background checks as aligned with position functions.
• Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions as mentioned above.
• Ability to multi-task and high attention to detail.
• Ability to perform basic math functions and count money.
• Ability to serve patients in a friendly and efficient manner.
• Knowledge of basic computer functions and Microsoft Office applications.
• Ability to work autonomously and as a team.
• Ability to respond appropriately to unpredictable situations and diverse patient populations.
• Capable of making independent decision with the use of strong critical thinking and problem solving skills.
• Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions mentioned above.

Preferred Qualifications

• Post-secondary education in a related field.
• Bilingual.

Physical Demands

Link to Employee Health Physical Demands.

Compensation

Many factors are taken into consideration when determining compensation such as: the requirements of the position, experience, education, knowledge, and skills along with location and internal equity. Pay listed does not include any shift, weekend, or other differentials.

Benefits

Ridgeview strives to provide comprehensive and market competitive benefits to meet the needs of our employees and their families.

Click here to view the benefits available.

Summary

This role is a Casual Position, which requires you to pick up sick calls, PTO, etc... with a concentration in our Mental health Department and Orthopedic Institute at the Chaska 212 Medical Center. However, can work at the Waconia or Chaska ED and Imaging Desks as well. The minimum requirement is 16 hours per month; however, we are looking for someone that can pick up at least one shift per week. In addition, you will be scheduled for 2 random holidays per year.