Patient Access Representative

Alium; Massachusetts; On-site; USD 40,000 - 55,000; Full time

Job summary

A respected healthcare facility in Massachusetts is seeking a reliable Patient Access Representative to support smooth operations in a busy hospital environment. The role involves patient registration, processing financial documentation, and ensuring exceptional service. Ideal candidates will have a high school diploma and experience providing customer service in clinical settings.

Qualifications

• Must be fully vaccinated for COVID-19.
• Must be a local candidate.
• Previous experience in a business or clinical setting delivering customer service.

Responsibilities

• Register patients for visits and explain the intake process.
• Collect and process co-pays, deductibles, and outstanding balances.
• Monitor the waiting area to ensure a smooth and welcoming patient experience.

Skills

Customer Service

Attention to Detail

Communication

Education

High school diploma or equivalent

Job description

17 hours ago Be among the first 25 applicants

Direct message the job poster from Alium

Patient Access Representative (Allied Health)

Location: Massachusetts

Schedule Options: 8:00 AM – 4:30 PM or 8:30 AM – 5:00 PM

Join a respected healthcare facility in Massachusetts providing high-quality care and a welcoming environment for patients and staff. We’re seeking a reliable and detail-oriented Patient Access Representative to support smooth front-end operations at a busy outpatient and inpatient hospital setting.

Requirements:

• High school diploma or equivalent
• Must be fully vaccinated for COVID-19, including booster (no exceptions)
• Must be a local candidate

Experience Needed:

• Previous experience in a business or clinical setting delivering customer service
• Familiarity with processing and verifying electronic demographic, financial, or administrative data

Key Responsibilities:

• Register patients for visits and explain the intake process
• Collect and process co-pays, deductibles, and outstanding balances
• Assist with kiosk check-ins and maintain accurate financial records
• Complete Medicare Secondary Payer questionnaires and update coverage details
• Guide patients through consent forms and financial documentation
• Educate patients on non-covered services and obtain necessary authorizations
• Monitor the waiting area to ensure a smooth and welcoming patient experience
• Follow up on missing registration information for admitted patients
• Address patient concerns promptly and escalate safety issues when necessary
• Maintain an organized, confidential, and professional front desk space

This is a great opportunity for someone who enjoys working in a fast-paced healthcare environment and values both administrative precision and exceptional patient service.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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