Patient Access Representative

UMC Health System; Lubbock (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

UMC Main Campus is seeking a dedicated Patient Access Representative to support admissions registration and ensure accurate eligibility and documentation for inpatient and outpatient procedures.

The role emphasizes strong English communication, customer service excellence, and the ability to manage multiple tasks in a fast-paced hospital setting. This is a full-time position at UMC Health System.

Qualifications

• High school diploma or GED required.
• 1+ year experience as a patient access representative, customer service representative, or similar administrative role.
• Excellent customer service skills; must speak, read, and write English fluently.
• Able to multitask, manage interruptions, and maintain professional composure under pressure.
• Basic medical terminology knowledge is a plus.

Responsibilities

• Collects all pertinent information to register patients for exams or tests.
• Schedule exams and coordinate schedules for multiple modalities.
• Verify insurance eligibility and benefits.
• Collect payments, establish payment arrangements, and discuss payment options.
• All other assigned duties related to Environmental Services.

Skills

Customer service

English fluency

Multi-tasking

Planning & organization

Medical terminology (basic)

Education

High School Diploma or GED

Job description

## Patient Access RepresentativeApply: UMC Main Campus: Full time: Posted Today: R22366We’ve learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas.Job Summary Patient Access Representative is responsible completing the registration process for admissions and ensuring inpatient and outpatient procedures are eligible and documented accurately Reports to: Manager, assigned department Job Specific Responsibilities Daily assignments may include but are not limited to: • Collects all pertinent information to register patients for exams or test • Schedule exams/ Coordinate multiple modalities schedules • Verify insurance eligibility and benefits • Collect payments, establish payment arrangements, discuss payment options • All other assigned duties related to Environmental Services Education and Experience • High School Diploma or GED • +1 year as a patient access representative, customer service rep, or similar administrative role Required Licensures/Certifications/Registrations N/A Skills and Abilities • Excellent customer service skills; Must speak, read, and write English fluently • Ability to multi- task, handle problems, interruptions, and other stressful situations in a professional manner. • Demonstrate planning, organizational and ability to follow-through until a process is complete. • Basic medical terminology is a plus Interaction with Other Departments and Other Relationships Interacts with all visitors to the department which may be patients, family members or staff from other departments within UMC or TTUHSC. Physical Capabilities Should be able to lift up to 25 lbs. Work requires frequent sitting and walking. Stressful atmosphere at times with many emotional demands. Must possess near visual acuity to read documents and computer records. Environmental/Working Conditions This position is subject to indoor and outdoor environmental changes that may include varying temperatures.UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\\*Request for accommodations in the hire process should be directed to UMC Human Resources.\\*