Patient Access Representative

Veterans in Healthcare; Los Angeles (CA); On-site; USD 42,000 - 55,000; Full time

Job summary

UCLA Health in Santa Monica is seeking a Patient Access Representative to pre-register, pre-admit and admit patients by phone or in person. You will collect demographic information and review insurance benefits to determine coverage and costs.

You will obtain prior authorizations, manage cash collections, and interact with public assistance programs like Medi-Cal. You will implement Medicare requirements and coordinate with physicians and hospital staff to support timely reimbursement.

Qualifications

• Pre-registers, pre-admits, and admits patients by telephone and in person.
• Collects demographic information and reviews insurance benefits.
• Obtains prior authorizations, cash collections, and interacts with public assistance programs.
• Implements Medicare requirements and coordinates with physicians and hospital staff for timely reimbursement.

Responsibilities

• Pre-registers, pre-admits, and admits patients by telephone and/or in person.
• Collects accurate demographic information and reviews insurance benefits.
• Obtains prior authorizations, cash collections, and interaction with Medi-Cal/CCS.
• Coordinates with Utilization Review and Patient Business Services to ensure correct reimbursement.
• Refers cases to appropriate sources to assist patients with discharge or post-hospital care.

Job description

Patient Access Representative - Santa Monica
Work Location Santa Monica,CA Job #32382 Work Hours Varied Shift, with Rotating weekends and Holidays Employment Type 2 - Staff- Career
Duration Indefinite Salary Range $30.13-39.75 Hourly Posted Date August 11, 2026 Bargaining Unit AFSCME - EX

Make a difference in people's lives every day. When you join UCLA Health, you'll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.

Description

As the Patient Access Representative, you will be responsible for:

• Pre-registers, pre-admits, and admits patients by telephone and/or in person


• Collection of accurate demographic information, review and interpretation of insurance benefits


• Obtaining prior authorizations, cash collections, interaction with public assistance programs (i.e. Medi-Cal, CCS)


• Implementation of Medicare requirements, interaction with physicians/office personnel as well as other hospital personnel (i.e., SDA, OPSU, nursing units)


• Referral of appropriate cases to other internal and external sources to assist patients with discharge/post-hospital care


• Interacting with hospital departments such as Utilization Review and Patient Business Services to ensure correct and timely reimbursement

Salary Range: $30.13/hour - $39.75/hour