Patient Access Representative

Crossing Healthcare; Longview Place (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Crossing Healthcare in Illinois is seeking a Patient Access Representative to welcome patients, verify demographics, collect insurance information, and ensure all pre-appointment data is complete. You will support clinic operations and confirm patient identity, while accessing status of medical cards and processing income documentation.

Responsibilities include scheduling, answering inquiries, maintaining confidentiality, delivering excellent customer service, and coordinating with providers.

Qualifications

• High School Diploma or equivalent.
• 1-2 years experience in health care setting preferred.
• Excellent communication and customer service skills.
• Ability to handle confidential information and follow policies.
• Proficiency with telephone systems and data entry.

Responsibilities

• Greets and checks in patients, assures all demographic data, financial information, insurance information and signatures are complete.
• Ensures that all pre-appointment information is up to date and accurate prior to appointments.
• Confirms identity with proper identification.
• Accesses Web-site to obtain status of Medical card.
• Obtains and enters appropriate Proof of Income documentation.
• Handles patient inquiries and concerns politely and knowledgably, referring when appropriate to other staff members.
• Provides feedback and collaborates with co-workers and leadership to improve departmental performance.
• Answers telephone professionally and directs calls appropriately.
• Remains aware of all call queues and completes call processing in an efficient manner while maintaining a high level of customer experience.
• Conduct scheduling/reminder/re-scheduling phone calls to patients.
• Schedules appointments for patients and notifies patients of changes in appointments.
• Provide information to patients/outside callers.
• Provide schedule support to providers.
• Reschedules appointments as needed.
• Scans paperwork into EHR.
• Record and deliver messages.
• Works at other sites as needed.
• Understands and adheres to the Crossing Healthcare Standards, Policies and Behaviors.
• Completes all annual mandatory requirements and conditions of employment.
• Copies, faxes and mails documents as requested.
• Performs other duties as required.

Skills

Communication skills

Data entry

Customer service

Confidentiality

Multitasking

Telephone system

Education

High School Diploma or equivalent

Job description

Job Summary:The Patient Access Representative welcomes patients, checks all pre-appointment requirements including patient information and notifies the clinic that patients have arrived for their appointments. The Patient Access Representative will support Crossing Healthcare’s mission, vision, and values and will adhere to compliance protocols as well as Crossing's policies and procedures.Supervisory Responsibilities:noneDuties/Responsibilities:Greets and checks in patients, assures all demographic data, financial information, insurance information and signatures are completeEnsures that all pre-appointment information is up to date and accurate prior to appointmentsConfirms identity with proper identificationAccesses Web-site to obtain status of Medical cardObtains and enters appropriate Proof of Income documentationHandles patient inquiries and concerns politely and knowledgably, referring when appropriate to other staff membersProvides feedback and collaborates with co-workers and leadership to improve departmental performanceAnswers telephone professionally and directs calls appropriatelyRemains aware of all call queues and completes call processing in an efficient manner while maintaining a high level of customer experienceConduct scheduling/reminder/re-scheduling phone calls to patients.Schedules appointments for patients and notifies patients of changes in appointmentsProvide information to patients/outside callers.Provide schedule support to providers.Reschedules appointments as neededScans paperwork into EHRRecord and deliver messages.Works at other sites as neededUnderstands and adheres to the Crossing Healthcare Standards, Policies and BehaviorsCompletes all annual mandatory requirements and conditions of employmentCopies, faxes and mails documents as requestedPerforms other duties as requiredCompetenciesAbility to maintain confidentialityAbility to relate to persons of various economic levels and culturesAverage to above average level of interest in working with people and dataCooperative attitude, with the ability to be assertive when neededProficiency in use of telephone system, computer, and basic office equipmentSuperior listening, verbal, and written communication skillsExcellent data entry and typing skillsKnowledge of customer service practices and principlesAbility to handle the stressful situation appropriatelyCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectivelyEducation and Experience:High School Diploma or equivalentOne to two years’ experience in health care setting preferredPhysical Requirements:Ability to work in conditions that include exposure to blood, bodily fluids and tissues, contagious diseases and/or other potentially hazardous materialsModerate physical exertion including frequent walking, standing, bending, reaching and carrying moderately heavy loads (up to 25 lbs.Pleasant speaking voice