Patient Access Representative

Holy Cross Hospital Davis; Layton (UT); On-site; USD 36,000 - 54,000; Full time

Job summary

Holy Cross Hospital Davis in Layton, Utah, is seeking a Patient Access Representative to welcome patients, collect demographics and financial information, verify insurance benefits, and explain financial requirements. You will interview patients for demographic and financial data, pre-admit, admit, and register, while mentoring new associates and maintaining a positive patient journey.

Strong organizational skills and exceptional customer service are essential to accurately gather information,

Qualifications

• Office experience in a healthcare environment.
• Medical terminology knowledge.
• Ability to multitask and prioritize tasks.

Responsibilities

• Consistently performs the registration process through timely, accurate, and courteous completion of patient clinical and financial data.
• Utilizes technology to verify and document insurance eligibility of patients accurately, efficiently, and timely according to established standards.
• Collects patient portion from patients prior to or at time of service (following MSE).
• Obtain signatures, verify accuracy of information, and scan documents into electronic patient record as applicable.
• Maintains an accuracy rate within the departmental guidelines.
• Demonstrates the importance of quality and integrity of capturing patient information with regards to patient confidentiality.

Skills

Customer service

Organization

Attention to detail

Communication

Multitasking

Education

High School Diploma/G.E.D.

Job description

Job Summary and Responsibilities

As our Patient Access Representative, you will act as a key contributor to the overall patient experience by leveraging your talent for organization, operations, and exceptional customer service.

Every day you will create a positive impression for patients, family, and visitors while pre-admitting, admitting, and registering. You will interview patients for demographic and financial information, verify insurance benefits, explain financial requirements, collect patient portions, and serve as a mentor to new associates.

To be successful in this role, you will possess strong organizational and customer service skills, meticulous attention to detail in information gathering and financial processes, and the ability to effectively communicate complex information while contributing to a positive patient journey.

• Consistently performs the registration process through timely, accurate, and courteous completion of patient clinical and financial data.
• Utilizes technology to verify and document insurance eligibility of patients accurately, efficiently, and timely according to established standards.
• Collects patient portion from patients prior to or at time of service (following MSE).
• Obtain signatures, verify accuracy of information, and scan documents into electronic patient record as applicable.
• Maintains an accuracy rate within the departmental guidelines.
• Demonstrates the importance of quality and integrity of capturing patient information with regards to patient confidentiality.

Job Requirements

Required

• High School Diploma/G.E.D.

Preferred

• Office experience in a healthcare environment, medical terminology, ability to multitask and prioritizingskills.

Where You'll Work

Location:

Holy Cross Hospital Davis and Holy Cross Weber Campus

Founded in 1976, Holy Cross Hospital - Davis has grown into a 220-bed hospital of choice for the flourishing communities of northern Utah. Over the years we have enhanced our care by offering a broad range of services, advanced medical technology, and a comfortable, convenient patient experience. To meet the needs of northern Utah's growing population, we opened a brand-new 16,000-square-foot healthcare facility in Roy, known as the Weber Campus. The Weber Campus, which is convenient for patients in Ogden, Roy, and other neighborhoods west of I-15, currently offers emergency care, radiology, mammography and 24/7 laboratory services. Located in the northern portion of the Wasatch Front and only minutes from Hill Air Force Base, you can enjoy quick access to Ogden, Salt Lake City, Antelope Island State Park, hiking, biking, and the beautiful outdoor activities that Utah is known for.