Patient Access Representative

Lake Charles Memorial Health System; Lake Charles (LA); On-site; USD 19,000 - 28,000; Full time

Job summary

Lake Charles Memorial Health System seeks a patient access representative to register, schedule and perform related processing duties for all patients. This role uses EMR systems to verify information, collect co-pays and balance upfront collections while providing compassionate frontline service.

The position reports to the Practice Manager and requires strong administrative skills, medical terminology knowledge, and proficiency with Microsoft Office. Prior scheduling experience is preferred.

Qualifications

• High school diploma or equivalent.
• Medical terminology, keyboarding and computer skills preferred.
• Basic Microsoft Office skills preferred.
• Scheduling experience preferred.
• Computer literacy required.
• Broad range of administrative and technical skills in healthcare.
• Ability to work independently and with others.

Responsibilities

• Answers phone with correct salutation and takes messages.
• Documents messages into EMR.
• Greets patients warmly and professionally.
• Verifies demographics and insurance; updates EMR as needed.
• Checks in and checks out patients in EMR.
• Updates, scans and attaches forms into EMR.
• Generates No Show letters in EMR when needed.
• Collects faxes, scans into EMR and distributes.
• Collects co-pays and posts to accounts; provides receipts.
• Schedules follow-up appointments and testing after precertification.
• Completes medical records requests and referrals in EMR.
• Runs and reconciles receipts per protocol.
• Verifies insurance coverage.
• Completes end-of-day deposits and reports to balance upfront collections.
• Performs other duties as assigned.

Skills

Phone etiquette

EMR proficiency

Medical terminology

Scheduling

Microsoft Office

Keyboarding

Communication

Independent work

Teamwork

Education

High school diploma

Medical terminology knowledge

Keyboarding skills

Computer literacy

Scheduling experience

Tools

EMR system

Job description

Description Of Position

The patient access representative registers, schedules, and performs related processing duties for all patients being served by respective clinic. Duties are performed in the EMR system as appropriate. The patient access representative is trained in performing a wide range of skilled administrative and clerical duties.

SUPERVISION: Reports directly to the Practice Manager

Responsibilities And Duties

• Answers phone with correct salutation. Takes messages when appropriate.
• Documents all messages into electronic EMR.
• Greets each patient warmly and cheerfully.
• Verifies patient information, demographics and insurance coverage is correct. If changes are required, changes the information in the EMR.
• Checks in the patient in the EMR.
• Updates and scans updated information and forms into EMR system.
• In the event a patient does not show for scheduled appointment, a “No Show” letter must be generated in the patient chart in the EMR system.
• Scan and attach paperwork received into EMR system and attach and send appropriately.
• Collect faxes and scan into the EMR, if necessary, distribute appropriately.
• Collects patient co-pay and prior balances, posts to account and gives receipt.
• Checks out the patient in the EMR system. Pulls orders from checkout function.
• Schedules return appointments.
• Schedules testing after obtaining precertification per provider checkout orders.
• Completes and sends medical records request per provider orders.
• Completes referrals through the EMR following correct protocol.
• Runs and reconciles receipts following established protocol.
• Verifies insurance.
• Complete the deposit slip and appropriate end of day reports to balance upfront collections.
• Performs other job duties as assigned.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Education And Work Experience

• High school diploma or equivalent required.
• Knowledge and training in medical terminology, keyboarding, and computer skills preferred.
• Basic skills in Microsoft Office preferred.
• Previous experience preferred in the areas of scheduling.
• Computer literacy, required.
• Broad range of administrative and technical skills in the context of the healthcare environment.
• Impacts activities in other work areas on a frequent basis and contributes in multiple work areas.
• Demonstrates critical thought process and can work independently.
• Make decisions based on departmental policy.
• Provides feedback to assist with decision making process.
• Works well with others.
• Documents detailed information in patient chart.
• Requires listening skills to maintain cooperative associations.

Physical Demands/Work Environment

• Work requires a variety of physical activities, including moving about within and outside of all hospital properties for long periods of time.
• Must be able to respond quickly and effectively to emergency and non-emergent situations.
• May be required to assist in controlling disorderly conduct or combative patients.
• Must be able to exchange accurate information with patient, family, peers and medical personnel.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

“Experience Memorial” is more than a slogan, it’s the care we provide our patients and it’s the commitment to our community and our team members. As a nationally certified Great Place to Work, at Lake Charles Memorial Health System you will have the opportunity to be a part of an organizational culture that supports not only exceptional patient care but also the well-being and professional growth of our employees. Join us and be a part of a team where your contributions are valued, your growth is nurtured, and your success is celebrated.

Working at Lake Charles Memorial Health System | Great Place To Work®