Patient Access Representative

Bishop & Co.; Honolulu (HI); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Free employee parking

Job summary

Bishop & Company seeks an ASC Patient Access Representative to support the Business Office at an ambulatory surgery center. You will handle patient registration, check-in/check-out, insurance verification, and collections in a fast-paced environment.

Primary duties include chart preparation, medical records management, and HIPAA-compliant communications. The role requires strong customer service, organization, and attention to detail. Honolulu location, full-time schedule.

Qualifications

• Education: High school diploma or equivalent required.
• Experience: Minimum one (1) year of clerical experience in a medical office, clinic, ambulatory surgery center, or healthcare setting.
• Basic knowledge of medical terminology.
• Basic computer and data entry skills.
• Familiarity with medical records and healthcare office processes.
• Strong customer service and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to maintain confidentiality and handle sensitive information.
• Strong verbal and written communication skills.
• Professional telephone etiquette.
• Typing proficiency of 35-45 words per minute.
• Proficiency with Microsoft Office and electronic health record (EHR) systems.

Responsibilities

• Greet and assist patients and visitors throughout check-in/check-out.
• Register patients verifying demographics, insurance, authorization, and account information in registration and EHR systems.
• Explain and obtain signatures for forms.
• Collect patient co-pays, deductibles, and balances; process payments.
• Maintain and retrieve patient charts and medical records under HIPAA guidelines.
• Coordinate pre-operative registration activities with physician offices.
• Answer and route telephone calls and respond to inquiries.
• Process requests for patient information in accordance with HIPAA and policies.
• Maintain accurate records to support clinical, operational, and billing functions.
• Collaborate with patients, physicians, and team members to promote a positive experience.
• Participate in quality improvement initiatives and safety practices.

Skills

Medical terminology

Data entry

EHR systems

Customer service

Multitasking

Confidentiality

Verbal & written communication

Telephone etiquette

Microsoft Office

Education

High school diploma or equivalent

Tools

EHR systems

Microsoft Office

Job description

Patient Access Representative

Bishop & Company is seeking an ASC Patient Access Representative to provide administrative and operational support to the Business Office/Admin for an an ambulatory surgery center (ASC) that provides same-day, outpatient surgical care.

Position Summary

The ASC Patient Access Representative serves as a key point of contact for patients, visitors, physicians, and staff within the Ambulatory Surgery Center (ASC). This position is responsible for patient registration, check-in/check-out processes, insurance verification, payment collection, chart preparation, medical records management, and telephone communications. The ideal candidate is highly organized, customer-focused, detail-oriented, and committed to providing an exceptional patient experience while ensuring compliance with healthcare regulations and accreditation standards.

Duties & Responsibilities

• Greet and assist patients and visitors, providing exceptional customer service throughout the check-in and check-out process.
• Register patients by verifying demographic, insurance, authorization, and account information in registration and EHR systems.
• Explain and obtain required signatures for registration, consent, financial, and facility-related forms.
• Collect patient co-payments, deductibles, and balances due; process payments and issue receipts.
• Prepare, maintain, audit, scan, file, and retrieve patient charts and medical records to ensure accuracy, completeness, and regulatory compliance.
• Coordinate pre-operative registration activities and communicate with physician offices regarding required documentation.
• Answer and route telephone calls professionally and respond to patient inquiries.
• Process requests for patient information in accordance with HIPAA, organizational policies, and applicable regulations.
• Maintain accurate records and documentation to support clinical, operational, and billing functions.
• Collaborate effectively with patients, physicians, and team members to promote a positive patient experience.
• Participate in quality improvement initiatives and support organizational goals, compliance standards, and workplace safety practices.
• Perform other duties as assigned.

Minimum Qualifications

• Education: High school diploma or equivalent required.
• Experience: Minimum one (1) year of clerical experience in a medical office, clinic, ambulatory surgery center, or healthcare setting.

Knowledge, Skills & Abilities

• Basic knowledge of medical terminology.
• Basic computer and data entry skills.
• Familiarity with medical records and healthcare office processes.
• Strong customer service and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to maintain confidentiality and handle sensitive information.
• Strong verbal and written communication skills.
• Professional telephone etiquette.
• Typing proficiency of 35-45 words per minute.
• Proficiency with Microsoft Office and electronic health record (EHR) systems.
• Ability to work collaboratively with patients, physicians, and healthcare team members.

Preferred Qualifications

• Two (2) or more years of experience in a medical office, clinic, ambulatory surgery center, or healthcare environment.
• One (1) year of experience in patient registration, scheduling, medical records, or patient access functions.
• Experience using electronic health record (EHR) and patient registration systems.
• Experience verifying insurance eligibility and obtaining authorizations.
• Experience collecting patient payments and maintaining payment records.
• Knowledge of medical records management and healthcare regulations.

Additional Information

• Location: Honolulu, 96813
• Position Type: Full Time (40 hrs/wk), Temp-to-Hire Schedule: 0600 - 1430
• Pay Rate: $23-$25/hr. dependent on experience
• Parking: Free employee parking available
• Location: Honolulu, HI
• No relocation, In-state applicants only. Must be available to interview immediately.

Equal Opportunity Employer – Disability and Veteran