Patient Access Representative

Sentara Health; Hampton (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

Une institution de santé de premier plan recherche un représentant d'accès aux patients pour effectuer des enregistrements de patients, vérifier des informations et gérer des interactions avec le patient. Ce poste exige des compétences en service client et en saisie de données. Un engagement envers la diversité et l'inclusion est souligné.

Qualifications

• 2 ans d'expérience pertinente en service client ou saisie de données.
• Diplôme de lycée ou équivalent requis.
• Connaissance en codage ICD-9/CPT et terminologie médicale préférée.

Responsibilities

• Responsable du processus d'enregistrement des patients et de la vérification des informations.
• Explication et complétion de documents réglementaires complexes.
• Assurer la collecte de co-paiements et dépôts de manière sécurisée.

Skills

Customer Service

Data Entry

Computer Keyboarding Skills

ICD-9/CPT Coding

Medical Terminology

Education

High School Diploma or Equivalent

Associate's or Bachelor's Degree

Job description

2 days ago Be among the first 25 applicants

The Patient Access Representative is responsible for all aspects of the patient registration process, including verifying patient identity, selecting the correct patient record, reviewing schedules and physician orders to register patients for appropriate services, scanning important documents such as insurance cards, IDs, Living Wills, and POAs, and verifying and entering patient demographic and insurance information in the electronic health record. The role involves explaining and completing complex regulatory and compliance documents, adhering to privacy and compliance standards, collecting co-payments, deposits, and outstanding balances securely, greeting patients and families, answering questions, and ensuring patients arrive at the appropriate service area on time. Additional duties may include scheduling, pre-admission, discharge duties, supervision, and providing patient information updates to families in waiting rooms. Education required is a High School Diploma or Equivalent, with Associate's or Bachelor's degree considered in lieu of two years of experience. Required experience includes 2 years in Customer Service or Data Entry and proficiency in computer keyboarding skills. Preferred knowledge includes third party payers, ICD-9/CPT coding, and medical terminology. Extensive training is provided for entry-level candidates with opportunities for advancement. Sentara CarePlex Hospital is a 224-bed acute care facility with specialized services and is a Certified Primary Stroke Center. Sentara Health is an equal opportunity employer emphasizing diversity, inclusion, and belonging.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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