Patient Access Representative

CHI; Grand Island (NE); On-site; USD 24,000 - 34,000; Full time

Job summary

CHI Health St. Francis in Grand Island, NE is seeking a Patient Access Representative to serve as the first point of contact, registering patients, verifying insurance, and handling confidential documentation within our EHR.

You will support revenue cycle and front-office operations. Responsibilities include scheduling, estimating liabilities, collecting payments, answering inquiries, routing calls, and participating in team huddles to meet productivity and quality goals.

Qualifications

• High school diploma or GED required at hire.
• 1 year of healthcare or patient access experience preferred.
• Strong communication skills and HIPAA privacy knowledge.

Responsibilities

• Register patients accurately and verify insurance eligibility.
• Explain financial responsibilities and collect payments at service.
• Schedule appointments and manage documentation in EHR.
• Answer inquiries and route calls in a professional front-office environment.

Skills

Communication skills

HIPAA compliance

Attention to detail

Customer service

Microsoft Office

Data entry

Insurance knowledge

Real-time eligibility

Education

High School Diploma

GED

Tools

EHR systems

Microsoft Word

Microsoft Excel

Job description

Job Summary And Responsibilities

As our Patient Access Representative, you will serve as the essential first point of contact for patients, ensuring a seamless and positive healthcare experience. You will play a critical role in our revenue cycle by managing accurate patient registration, verifying insurance eligibility, and maintaining confidential documentation within our electronic health records. By facilitating smooth access-related workflows and collaborating with internal teams, you will help our facility maintain the highest standards of operational excellence and patient service.

Every day you will utilize multiple healthcare systems to schedule appointments, process medical records, and resolve registration or insurance discrepancies. You will engage with patients to communicate financial responsibilities, provide clear estimates of liabilities, and collect payments at the time of service. Your daily responsibilities will also include answering inquiries, routing calls, maintaining a professional front-office environment, and participating in team huddles to ensure all productivity and quality benchmarks are consistently met.

To be successful in this role, you will possess a high school diploma or GED and ideally have at least one year of relevant experience in a healthcare or patient access setting. You should have a solid foundation in computer software, including Microsoft Office (Word, Excel) and data entry, along with a strong understanding of insurance payers and real-time eligibility verification. We are looking for a detail-oriented professional who excels in communication, upholds strict HIPAA privacy standards, and is dedicated to providing high-quality, patient-centered care.

Job Requirements

• High School Graduate , upon hire or
• High School GED, upon hire and
• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.

Where You'll Work

CHI Health St. Francis was established in Grand Island, Neb. in 1887. Today, our hospital is a regional referral center, with more than 100 physicians and more than 1,100 team members working together to build a healthier community. Our goal is to provide patients with high-quality medical care close to home, where they can be supported by their family, friends, and community.

Pay Range

$17.24 - $24.35 /hour