Patient Access Representative

Exeter Hospital; Exeter (NH); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare provider in Exeter is seeking a full-time Patient Liaison to facilitate patient registration, manage insurance verification, and coordinate care logistics. Ideal candidates will have strong communication skills and a commitment to patient advocacy. Join a dedicated team focused on delivering high-quality care and improving community health outcomes.

Benefits

Comprehensive benefits package

Ongoing training and growth opportunities

Wellness resources

Special perks

Qualifications

• Facilitate patient registration and insurance verification.
• Act as a liaison between patients and physician practices.

Responsibilities

• Pre-register patients and verify demographics and insurance status.
• Manage eligibility and coordinate new patient visits.
• Respond to patient calls and staff inquiries.

Skills

Communication

Patient Advocacy

Education

High School Diploma or GED

Job description

Full-time, Day Shift, Monday - Friday 8:30 a.m. - 5:00 p.m.

Posted 05/09/2025

Exeter Hospital and Core Physicians, part of Beth Israel Lahey Health, proudly serve the beautiful NH seacoast region. Our principal mission is to work together to create healthier communities. What makes us unique is the spirit of our staff who are team-oriented and focused on providing outstanding patient care experience and quality outcomes for those we are privileged to serve. In addition, we want to ensure that our employees feel well cared for by offering a comprehensive benefits package, ongoing training and growth opportunities, wellness resources, special perks, and more.

Core Physicians has been recognized for its Patient-Centered Model of Care. We are proud of the strong commitment Core places on delivering high-quality, comprehensive, and accessible care to all patients.

Responsibilities:

1. Facilitate the process between new patient registration, insurance verification, and referral management. Act as a liaison between physician practices and patients to ensure patients are receiving optimal care.
2. Must be in commutable distance to Exeter area, with onsite training up to 6 weeks.
3. Requirements:
4. High School Diploma or GED.
5. Responsibilities:
6. Pre-register patients and verify patient demographics and insurance status. Communicate co-pay, deductible, and/or co-insurance expectations prior to scheduled appointments or procedures.
7. Manage and review eligibility through Navicure reports daily. Verify billing insurance company and ensure the correct PCP is assigned to the patient; contact patients with inaccuracies prior to appointment and update as necessary.
8. Coordinate and schedule all new patient visits for Core Practices. Assist patients with navigating logistics such as obtaining medical records and changing the PCP with the insurance company. Communicate updates or roadblocks to practice staff.
9. Obtain referrals/prior authorization as necessary and schedule appointments with Core Specialists under provider direction.
10. Identify, track, and address potential authorization and system issues; communicate issues and develop action plans to resolve root causes.
11. Act as a liaison between patient, practice, and insurance company to address issues and find resolutions. Respond to patient calls and staff inquiries within the same business day.
12. Grant access to Navicure website as needed and assist in training practice staff.
13. Partner with the coding department to verify eligibility for hospital-based services.
14. Act as a patient advocate by assisting patients in navigating our systems.