Patient Access Representative

New Jersey Urology; Edison (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

HSA/FSA

401(k) matching

Employee Assistance Program

Job summary

U.S. Urology Partners is seeking a Patient Access Representative in Edison, NJ to greet patients and manage the check-in/out process with professionalism. The role involves answering appointment and general inquiries, reviewing charts for accuracy, and updating insurance details within the EMR system.

Travel to other clinics may be required. A High School Diploma and experience in a medical setting are preferred, along with strong communication and HIPAA compliance.

Qualifications

• High School Diploma required.
• Nice to have experience in a medical practice or health insurance organization.

Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Handles patient check-in/checkout process.
• Answers calls about appointment times, patient requests and general inquiries.
• Reviews patient charts for accuracy before upcoming appointments.
• Performs scanning and sorting within EMR system.
• Verifies and updates insurance information.
• Travel to other clinics as needed.

Skills

Customer service

Phone etiquette

Communication

HIPAA compliance

Education

High School Diploma

Tools

EMR systems

Job description

The Patient Access Representative position is responsible for greeting and assisting patients in a prompt, courteous, and professional manner and receiving/answering incoming telephone calls in the same manner, as applicable. The Patient Access Representative is to be cross-trained in all aspects of reception to supply sufficient coverage. Certain duties may vary based on office location and department structure.

What You’ll Be Doing

Greets patients and visitors in a prompt, courteous, and helpful manner.

Effectively handles the patient check-in/checkout process.

Answers calls addressing appointment times, patient requests and general inquiries within the scope of their position.

Reviews patient’s chart for accuracy prior to upcoming appointment and ensures all required information is included for the physician to see the patient.

Performs scanning and sorting within EMR system

Verifies and updates current insurance information with the Patient

Performs all other duties as assigned.

What We Expect from You

High School Diploma

Interact professionally and positively with all patients, colleagues, managers and executive team

Exhibit a high degree of maturity, integrity, loyalty, creativity, and strict confidentiality with HIPPA compliance in all daily tasks.

One year of experience working in a medical practice or in a health insurance organization

Excellent verbal and written communication skills

Prior use of EMR systems preferred

Travel to other clinics as needed

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have thorough knowledge in computer information systems.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Travel

Travel is primarily local during the business day.

What We are Offer You

At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here “Every Family Matters”

Compassion

Make Someone’s Day

Achieve Possibilities Together

Respect

Treat people with dignity

Accountability

Do the right thing

Beyond competitive compensation, our well‑rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.

About US Urology Partners

U.S. Urology Partners is one of the nation’s largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state‑of‑the‑art, urology‑specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy.

U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Patient Focused - Physician Driven - U.S. Urology Partners understands independence is important to urology practices.

U.S. Urology Partners empowers urologists to focus on patient care by providing operational support, financial resources, and expertise in practice management and ancillary services.

Venture Capital and Private Equity Principals Capital Markets Financial Services

Location Edison, New Jersey, United States