Patient Access Representative

Central Ohio Urology Group; Carmel (IN); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

HSAs/FSAs

401(k) matching with EAP

Job summary

U.S. Urology Partners is seeking a Patient Service Representative in Carmel, IN. The role focuses on efficient check-in/out and delivering exceptional patient-centered service across our network of offices.

You will verify insurance, process referrals, and support clinical and billing teams while interacting professionally with patients and colleagues. This full-time position requires a high school diploma and strong communication skills.

Qualifications

• High School Diploma required.
• At least 1 year experience in a medical practice or health insurance.
• Excellent verbal and written communication skills.
• Strong organizational and multi-tasking abilities.

Responsibilities

• Check-in and check-out patients, delivering exemplary customer service.
• Travel to satellite locations as needed.
• Verify insurance for upcoming procedures.
• Process third-party referral information and coordinate referral procedures with clinical units and billing.
• Maintain HIPAA compliance in daily tasks.

Skills

Verbal communication

Written communication

Problem solving

HIPAA compliance

Customer service

Education

High School Diploma

Job description

About the RoleThe Patient Service Representative will be responsible for checking patients in and out and providing exemplary customer service. The position will support U.S Urology Partners by providing clerical support to all areas of the office.What You’ll Be DoingExceed daily expectations and goals, with minimal error, while maintaining contact with manager regarding status of assignments and deadlines.Display leadership initiative by offering to help others or asking take on additional responsibilities when ableResponsible for check-in/check outTravel to satellite locations as neededVerify insurance for upcoming proceduresProcesses and maintains third party referral information and coordinates referral procedures with clinical units and billingWhat We Expect from YouHigh School DiplomaInteract professionally and positively with all patients, colleagues, managers and executive teamExhibit a high degree of maturity, integrity, loyalty, creativity, and strict confidentiality with HIPPA compliance in all daily tasks.One year of experience working in a medical practice or in a health insurance organizationExcellent verbal and written communication skillsReasoning AbilityAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Computer SkillsTo perform this job successfully, an individual should have thorough knowledge in computer information systems.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.TravelTravel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.What We are Offer YouAt U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here “Every Family Matters”CompassionMake Someone’s DayCollaborationAchieve Possibilities TogetherRespectTreat people with dignityAccountabilityDo the right thingBeyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.About US Urology PartnersU.S. Urology Partners is one of the nation’s largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy.U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.