Patient Access Representative

Saint Luke's; Chillicothe (MO); On-site; USD 34,000 - 50,000; Full time

Job summary

Saint Luke’s, a faith-based nonprofit health system in the Kansas City region, is seeking a Patient Access Representative. You will conduct professional patient interviews to obtain demographic, financial, and biographical information, verify insurance eligibility and benefits, and determine the correct payor.

You will use negotiation techniques to collect payments owed by patients and guarantors, and guide them to appropriate financial resources such as payment plans and lines of credit.

Qualifications

• Less than 1 year of applicable experience.

Responsibilities

• Interview patients to gather demographic, financial, and biographical information.
• Explain insurance terms and verify eligibility and benefits.
• Identify payors and collect payments using standard negotiating techniques.
• Refer patients to financial resources such as payment plans and lines of credit.
• Maintain accurate records and comply with applicable regulations.

Job description

Job Description

This position conducts professional patient interviews to obtain demographic, financial, and biographical information. The Patient Access Representative is responsible for understanding insurance terminology, obtaining information to appropriately bill payors, verifying patient insurance eligibility, confirming benefits eligibility, and gathering statistical information in compliance with federal and state regulations. The representative completes payment transactions using proper negotiating techniques to professionally collect money owed by patients and guarantors, including making referrals to appropriate financial resources such as payment plans and lines of credit. The role delivers quality performance and service excellence. Strong computer skills, critical thinking, and the ability to multitask in a fast‑paced work environment are required.

Requirements

• Applicable Experience: Less than 1 year

Job Details

• Full Time
• Swing (United States of America)

About Us

The best place to get care. The best place to give care. Saint Luke’s 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith‑based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke’s means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter.

Equal Opportunity Employer

Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer.