Patient Access Representative

CommonSpirit Health; Cañon City (CO); On-site; USD 25,000 - 39,000; Full time

Job summary

St. Thomas More Hospital in Canon City, CO, is seeking a Patient Access Representative to support the patient journey through accurate data collection and courteous service.

You will interview patients, verify insurance, explain financials, collect payments, and scan documents into the electronic record while upholding privacy and quality. The role emphasizes organization and clear communication within a dedicated healthcare team.

Qualifications

• High School Diploma or GED required.
• Healthcare office experience preferred.
• Strong organizational and customer service skills.
• Ability to gather sensitive patient information accurately.

Responsibilities

• Register patients accurately and courteously, ensuring timely completion of clinical and financial data.
• Verify insurance eligibility and explain financial requirements to patients.
• Collect patient portions prior to or at the time of service.
• Obtain signatures and scan documents into the electronic patient record.
• Maintain accuracy rates within departmental guidelines and protect patient confidentiality.

Skills

Customer service

Organization

Communication

Education

High School Diploma/G.E.D.

Job description

Job Summary And Responsibilities

As our Patient Access Representative, you will act as a key contributor to the overall patient experience by leveraging your talent for organization, operations, and exceptional customer service.

As our Patient Access Representative, you will act as a key contributor to the overall patient experience by leveraging your talent for organization, operations, and exceptional customer service.

Every day you will create a positive impression for patients, family, and visitors while pre-admitting, admitting, and registering. You will interview patients for demographic and financial information, verify insurance benefits, explain financial requirements, collect patient portions, and serve as a mentor to new associates.

To be successful in this role, you will possess strong organizational and customer service skills, meticulous attention to detail in information gathering and financial processes, and the ability to effectively communicate complex information while contributing to a positive patient journey.

• Consistently performs the registration process through timely, accurate, and courteous completion of patient clinical and financial data.
• Utilizes technology to verify and document insurance eligibility of patients accurately, efficiently, and timely according to established standards.
• Collects patient portion from patients prior to or at time of service (following MSE).
• Obtain signatures, verify accuracy of information, and scan documents into electronic patient record as applicable.
• Maintains an accuracy rate within the departmental guidelines.
• Demonstrates the importance of quality and integrity of capturing patient information with regards to patient confidentiality.

Job Requirements

Required

• High School Diploma/G.E.D.

Preferred

• Office experience in a healthcare environment, medical terminology, ability to multitask and prioritizing skills.

Where You'll Work

St. Thomas More Hospital, a 25-bed Critical Access Hospital, is the cornerstone of health care services for Fremont County and surrounding southern Colorado communities. St. Thomas More offers 24 hour emergency and trauma services; inpatient acute care; intensive care; labor, delivery, and nursery care; multi-modal diagnostic imaging; inpatient and outpatient surgical services; rehabilitation services; cardiopulmonary rehab and diagnostics; sleep studies; an infusion center; wound care; and a community blood bank. We are on a mission to provide high quality care with zero harm to patients and employees. Our board-certified physicians specialize in emergency medicine, internal medicine, urology, bariatric services, obstetrics/gynecology services, general surgery, orthopedic surgery and osteopathic treatment. Employees of St. Thomas More enjoy the camaraderie of a close-knit community hospital, the relaxed feel of small-town life and an affordable cost of living in a town rich in culture and historic architecture. Located about 50 miles from Colorado Springs at the foothills of the Rocky Mountains and the mouth of the Royal Gorge, locals and visitors alike enjoy this area for some of the state's best hiking, wildlife, rafting, camping, fishing, climbing, and mountain biking. Canon City has an assortment of restaurants, and breweries, and Farmer's Markets in the summer months.

Pay Range

$18.15 - $28.13 /hour