Patient Access Representative

Netpace Inc; Cambridge (MA); On-site; USD 38,000 - 48,000; Full time

Job summary

A healthcare provider in Massachusetts seeks a Patient Access Representative to join their team. The role involves registering patients, processing payments, and ensuring a positive experience for patients while maintaining accurate records. Candidates should have a high school diploma and prior customer service experience, with a focus on administrative skills.

Qualifications

• Prior experience in a customer service role.
• Handling electronic demographic and financial data.

Responsibilities

• Register patients and answer questions about the process.
• Process payments and manage the cash drawer.
• Maintain a neat registration area and secure patient information.

Skills

Customer Service

Administrative Skills

Communication

Education

High school degree or equivalent

Job description

Join to apply for the Patient Access Representative role at Netpace Inc.

Job Title: Patient Access Representative

Shift: 8-4:30pm or 8:30a-5p

Qualifications:

• High school degree or equivalent
• BILH Coversheet Required
• Patient Access/Administrative Skills Checklist
• COVID Vaccines + Booster (declinations not accepted)
• Local candidates required
• No recent employment at Beth Israel facilities within the past 6 months

Experience:

Prior experience in a customer service role within a business setting, handling electronic demographic, financial, or related data.

Responsibilities:

• Register patients, explain processes, and answer questions.
• Process payments, safeguard cash, and reconcile cash drawer daily.
• Complete Medicare Secondary Payer Questionnaire and adjust coverage accordingly.
• Obtain signatures on necessary documents, scan, and record them.
• Counsel patients on non-covered services and obtain signatures on ABNs, waivers, etc.
• Monitor waiting area, inform patients of delays, and ensure a positive experience.
• Complete registrations for inpatient units missing information.
• Respond to patient concerns and safety issues following protocols.
• Maintain a neat registration area and secure patient information.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Healthcare Provider

This job posting is active and accepting applications.