Patient Access Rep I

Mercy Medical Center, Baltimore, MD; Baltimore (MD); On-site; USD 26,000 - 42,000; Full time

Benefits offered by this job

Competitive health benefits

403(b) retirement plan with generous 2

Paid Time Off (PTO) & holidays

Tuition reimbursement

Mental Health resources

Short & Long Term Disability benefits

Voluntary Benefits

Discounts on auto & home insurance and

Rewards & Recognition Program

Job summary

Mercy Medical Center in Baltimore, MD is hiring a Patient Access Representative 1. The role handles registration and financial data collection as patients arrive for treatment, ensuring accurate and timely intake processes.

Requirements include a high school diploma or GED and 1 year of customer service experience. This position offers competitive benefits and growth opportunities within a mission-driven hospital setting.

Qualifications

• Must possess a high school diploma or GED.
• 1 year experience in customer service preferred.

Responsibilities

• The Patient Access Representative is responsible for all registration and financially related data collection when a patient arrives at the facility for treatment.

Skills

Customer service

Education

High School Diploma or GED

Job description

Join Our Team at Mercy Medical Center – Now Hiring a Patient Access Rep 1!

Summary

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care.

Responsibilities

The Patient Access Representative is responsible for all registration and financially related data collection when a patient arrives at the facility for treatment.

Requirements

Education and Work Experience

• Must possess a high school diploma or GED
• 1 year experience in customer service preferred

Minimum salary: USD $18.66/Hr.

Maximum salary: USD $30.79/Hr.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.