Patient Access Representative

RCM Holdco; Baltimore (MD); On-site; USD 22,000 - 29,000; Full time

Job summary

R1 is seeking a Patient Service Representative for an on-site role at Ascension St. Agnes Hospital in Baltimore. The position handles patient check-in, registration across multiple systems, and insurance verification while delivering compassionate service in a fast-paced setting.

You will support timely access to care, gather accurate information, and collaborate with nurses and care teams to ensure smooth patient flow and accurate data entry.

Qualifications

• Experience in patient access or front desk is a plus.
• Ability to pass background checks and vaccinations.
• Familiarity with registering patients across computer systems.

Responsibilities

• Provide exceptional customer service and assist patients with check-in across multiple systems.
• Answer phones and gather accurate patient information quickly.
• Support timely access to care by minimizing registration delays.
• Build trust with patients during stressful moments.
• Navigate insurance plans, enter demographics, collect co-pays, and provide cost estimates.
• Collaborate with nurses and care teams to ensure smooth patient flow.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Adaptability

Patient access

Education

High School Diploma or GED

Job description

Patient Service Representative

On-Site: Ascension St. Agnes Hospital Baltimore

Schedule: Wednesday, (1:00 p.m. -7:00 p.m.), Wednesday, Thursday, Friday, (7:00 a.m. -7:00 p.m.)

At R1, we're transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers.

All Together Better defines our culture and the way we work. We're a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what's next for R1 and the future of healthcare.

Are you passionate about helping people during critical moments while building a career in healthcare customer service? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. At R1, you'll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

What You'll Do:

• Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently
• Answer phones and gather accurate patient information quickly in a fast-paced environment
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

What We're Looking For:

• Exceptional customer service experience, communication and interpersonal skills
• Strong composure and professionalism in a fast-paced environment
• Ability to multitask and prioritize quickly with high attention to detail
• Comfortable with shifting priorities based on patient needs
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)
• High School Diploma or GED
• Ability to pass background check, drug test, and meet vaccination requirements

What You'll Gain:

• Experience in healthcare administration & patient access
• Exposure to revenue cycle, insurance processes, and hospital operations
• Opportunity for growth within R1
• A team environment focused on innovation, collaboration, and patient experience
• Meaningful work supporting patients during urgent and emotional moments

Why You'll Love This Job:

• Make a Real Difference : Patients lean on you for support and reassurance. You'll be more than a data collector - you'll be a calm, helpful presence during stressful times.
• Learn Healthcare from the Ground Up : From insurance basics to hospital workflows, you'll gain valuable knowledge and skills that open the door to long-term career growth.
• Fast-Paced, Never Boring : You'll move between systems, phone calls, and in‑person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.
• Supportive Team Environment : We're invested in your professional journey. You'll be surrounded by teammates who have your back and leaders who want to see you succeed.

R1 is the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

Your Healthcare Career Starts Here

If you're a compassionate communicator, a quick learner, and someone who thrives in a dynamic environment, we'd love to meet you. Join us at R1 and take the first step toward a fulfilling, purpose-driven career. For this US-based position, the base pay range is $16.00 - $21.10 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and