Patient Access Rep (Registrar)

Nashville General Hospital; Oregon (IL); On-site; USD 38,000 - 50,000; Full time

Job summary

Nashville General Hospital is looking for a Patient Access Rep to provide top-notch service to our patients. This role involves greeting customers, performing registrations, and managing scheduling efficiently. Ideal candidates will have significant experience in a fast-paced healthcare environment and demonstrate excellent customer service skills. Join us and make a positive impact in the healthcare community.

Benefits

Medical, Dental, and Vision Insurance

Short and Long-Term Disability

Retirement Plan with company contribution

Tuition Reimbursement

Flexible Spending Accounts

Onsite Gym

Free Parking for all employees

Qualifications

• Minimum of 2 years work experience in a fast-paced healthcare environment.
• Excellent customer service and telephone etiquette required.
• Experience working with managed care health plans.

Responsibilities

• Perform timely and accurate registrations and scheduling.
• Act as liaison to facilitate communications between various stakeholders.
• Maintain a safe and clean patient care area.

Skills

Customer Service

Insurance Verification

Healthcare Scheduling

Bilingual English/Spanish

Medical Terminology

Education

High School Diploma (Equivalent) or Higher

Tools

Proficient computer skills

Job description

Nashville General Hospital is hiring for a Patient Access Rep (Registrar) for Patient Access Services as a full time job in Nashville, Tennessee.

The Patient Access Rep (Registrar) is the first line of quality service to our patients and our guests. This position serves as the ambassador of service, setting the standard. This position greets customers and subsequently provides the highest level of customer service possible. Performs timely and accurate registrations, scheduling, complete benefit verification, patient education (regarding benefits), scanning, faxing, and appropriate authorizations, and referrals for services.

Patient Service RepresentativeRoles & Responsibilities:

• Customer Service-Treats all customers with dignity, respect and courtesy at ALL times, while proactively assisting customers as needed.
• Scheduling-Schedules surgery/procedures, PAT appointments and 1st post-op visit with appropriate services. Communicates appointments to patients, physicians and others as required. Maintains department data base as back up. Acts as liaison to facilitate communications between physicians, patient/families, PAT, OR, patient access, patient accounts, payors, and outside customers.
• Department Responsibilities-Follows hospital and departmental rules and regulations by adhering to policies/procedures such as confidentiality, code of conduct, attendance and payroll policies. Maintains a safe and clean patient care area. Uses work time productively.

Required Skills & Qualifications:

• Minimum of 2 yrs.work experience working in a patient access fast-paced healthcare environment.
• Insurance Verification Experience
• Healthcare Scheduling Experience
• Bilingual English/Spanish Preferred
• Experience working with managed care health plans
• Excellent patient registration skills
• Excellent customer service and telephone etiquette required
• Solid knowledge of medical terminology
• Proficient computer skills; internet, typing, data entry
• High School Diploma (Equivalent) or Higher

About Nashville General Hospital

Nashville General Hospital (NGH) is Nashville’s original community- based hospital. Joint Commission accredited, NGH readily accommodates a wide range of needs from emergency services and acute care to ancillary and ambulatory services. NGH continues to maintain its strong commitment to the healthcare needs of Nashville and Davidson County underserved, while also providing care to all segments of the community.

Our benefits include:

• Medical, Dental, and Vision Insurance
• Programs to reduce share of deductible and total out-of-pocket expenses
• Metro Health Incentive Program - Access to high quality healthcare without incurring out-of-pocket expenses (see NGH providers without co-pays)
• Short and Long-Term Disability - up to 60% of eligible weekly pay
• Life Insurance - Metro provides you with basic life and AD&D coverage equal to $50,000 ($32,500 if you are age 65 or older), at no cost to you.
• Retirement Plan - eligible up to IRS max limits and includes company contribution
• Shift and Weekend Differential Pay Offered on Nights and Weekends
• Tuition Reimbursement for employee and dependents
• 12 paid holidays - any holiday worked is another holiday banked
• Flexible Spending Accounts
• Onsite Gym
• Free Parking for all employees

Join our team at Nashville General Hospital. Apply today!