Representative I, Patient Access-Full time-Evenings

IA_MOQUAD01 Genesis Health System; Davenport (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

Trinity Health Corp. MercyOne Davenport is seeking a Representative I to deliver patient-focused customer service.

You will handle outpatient and inpatient registration and insurance verification, collect payments, and ensure patients meet financial requirements including Medicare pre-certifications and referrals. The role emphasizes accuracy, confidentiality and collaboration with hospital staff, physicians and families.

Qualifications

• Customer service experience is required or preferred.
• Ability to handle patient inquiries with empathy and professionalism.
• Strong communication and collaboration with clinical staff.

Responsibilities

• Perform outpatient and inpatient registration and insurance verification.
• Collect patient financial liability payments and verify financial requirements.
• Explain insurance benefits and assist with pre-certifications and referrals as needed.
• Distribute analytical reports and support performance improvement initiatives.
• Ensure accuracy, confidentiality and safety in all processes.

Skills

Customer service

Job description

Employment Type: Full time Shift: Evening (Hours: 1500-2330 40 hrs per week, Every other weekend Some Holidays)

Job Title: Representative I

About the Role

Join the MercyOne Family! We are looking to hire a Representative I at MercyOne, you will provide patient focused customer service. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices.

Essential Functions

• Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.
• Researches, collects & analyzes information.
• Identifies opportunities, develops solutions, & leads through resolution.
• Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
• Responsible for distribution of analytical reports.

Process Focus

• Utilizes multiple system applications to perform analysis, create reports & develop educational materials.
• Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
• Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.

Data Management & Analysis

• Research & compiles information to support ad-hoc operational projects & initiatives.
• Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
• Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.
• Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

PAR I

• Entry level position.
• Minimum one (1) year customer service experience.
• Patient Access experience preferred.

PAR II

• Performs PAR I role & is cross trained & performs activities in Pre-Service, Emergency Department & / or Bed Desk.
• Additional minimum qualifications: Minimum of two (2) years hospital registration or insurance verification experience upon hire.
• Knowledge of medical terminology, diagnostic coding & procedural coding required.
• Ability to explain insurance benefits.

Location

Davenport/Quad Cities – Davenport and the Quad Cities region combine affordability with vibrant culture. Families benefit from the Davenport Community School District and nearby colleges like St. Ambrose University and Augustana College. The area offers museums, riverfront parks, bike trails and year‑round festivals, plus easy access to Chicago and Des Moines for weekend trips.

MercyOne Genesis Davenport Medical Center

Established in1869, it is one of the largest employers in the Quad Cities, with a workforce of nearly 5,000 employees. The non‑profit regional health system has 674 licensed beds and more than 70 locations, serving a 17‑county bi‑state region of the Quad Cities in eastern Iowa and western Illinois. It offers NICU, cancer, cardiac, robotics, critical care, pediatrics, women’s health, surgical, emergency, stroke, imaging, lab and weight‑management services. Recognition includes IBM Watson top‑15 health system, Leapfrog “A” safety grade, U.S. News top‑ranked hospital, national quality leadership, IT Most Wired, nursing excellence designations and Great Iowa Nurse honorees.

Our Commitment: Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care.

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not‑for‑profit, faith‑based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well‑being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.