Patient Access Rep - Outpatient

St. Tammany Parish Hospital; Covington (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

St. Tammany Health System is seeking a Patient Access Representative to manage efficient patient check-ins and ensure strong customer service. You will collect accurate information, protect patient confidentiality, and inform patients of their HIPAA rights according to company policy.

The role emphasizes professionalism, speed, and adherence to procedures in a fast-paced healthcare environment; some locations may require weekend rotation and disaster-time flexibility.

Qualifications

• Excellent written and verbal communication skills demonstrating the ability to communicate effectively and courteously with patients and/or insurance carriers.
• Ability to work in a fast-paced professional environment.
• Excellent organizational skills and maintains a professional and neat work environment.
• Promotes a positive image of STPH while maintaining strict confidentiality.

Responsibilities

• The Patient Access Representatives are primarily responsible for completing an efficient and organized check in for the patients; ensuring throughput and customer service are top priorities.
• Must ensure that accurate information is collected and that HIPAA confidentiality is maintained.
• Ensure patients are aware of their rights as determined by HIPAA regulations and company policy.

Skills

Customer service

Communication skills

Confidentiality

Organizational skills

Education

High school diploma or equivalent

Job description

At St. Tammany Health System, delivering world-class healthcare close to home is our goal. That means we are committed to attracting and retaining the very best professionals for every position in our health system.

We believe the pristine beauty of St. Tammany Parish adds to our attractive compensation package. The health system is nestled in the heart of Covington on the north shore of Lake Pontchartrain. It is a peaceful, scenic, community-oriented area with an abundance of amenities to suit every taste.

JOB DESCRIPTION AND POSITION REQUIREMENTS

Scheduled Weekly Hours: 40

Work Shift: (M-F) 9:30am - 6pm, rotating Saturdays

Job Summary

The Patient Access Representatives are primarily responsible for completing an efficient and organized check in for the patients; ensuring throughput and customer service are top priorities. Excellent customer service skills are crucial in this role, as the Patient Access Representative must ensure that accurate information is collected, that they are always sensitive to the confidentiality of this information, and that patients are aware of their rights as determined by HIPAA regulations and company policy.

Minimum Qualifications

• Excellent written and verbal communication skills demonstrating the ability to communicate effectively and courteously with patients and/or insurance carriers.
• Ability to work in a fast-paced professional environment.
• Excellent organizational skills and maintains a professional and neat work environment.
• Promotes a positive image of STPH while maintaining strict confidentiality.
• Please note – some of these positions are essential personnel during disaster situations (like Hurricane evacuations/threats). These essential positions include ER Patient Access Specialists and some Lead level positions. Please inquire during the hiring process to ensure you are aware of the requirement for your position.
• Depending on location, process and system knowledge will differ. Examples include order entry at the outpatient locations and scheduling in some satellite locations.

Preferred Qualifications

• High school diploma or equivalent is preferred. Proof of enrollment in or completion of a post-secondary or vocational program may also be accepted.
• At least 3 months of previous customer service experience preferred.
• While not required, education or certifications in medical field are helpful in acquiring a position in the area - as well as for advancement opportunities. Bilingual skills are also desirable.

Physical Demands

Must possess good physical health. Some requirements include but are not limited to standing, sitting or walking for long periods of time. Lifting at least 50 pounds is required.

Physical Effort required:

Constant (67%-100%) – handling/feeling, talking, hearing, seeing

Frequently (34%-66%) - reaching

Occasionally (1%-33%) – lifting, carrying, pushing/pulling, climbing, balancing, stooping, crouching

EMPLOYMENT

Please take time to review those expectations, which can be found by clicking here, before applying for employment. If you feel you are unable to demonstrate those characteristics, we respectfully request that you do not proceed with the application process.

EQUAL OPPORTUNITY EMPLOYER

St. Tammany Health System is an Equal Opportunity Employer. St. Tammany Health System is committed to equal employment opportunity for all employees and applicants without regard to race, color, religion, sex, age, national origin or ancestry, citizenship, sexual orientation, gender identity, veteran status, disability status, genetic information or any other protected characteristic under applicable law.