Patient Access Rep II - Clinic

CommonSpirit Health; Bryan (TX); On-site; USD 23,000 - 33,000; Full time

Job summary

CommonSpirit Health in Bryan, TX is seeking a Patient Access Representative to manage patient intake, verify insurance, collect data and assist with scheduling and referrals. You will interact with patients in person and by phone, ensuring a smooth check-in/out and accurate billing processes.

The role requires strong customer service, knowledge of insurance, billing and medical terminology, and the ability to explain financial responsibilities clearly to patients and staff.

Qualifications

• Customer service experience in healthcare or similar setting.
• Knowledge of insurance, billing and medical terminology.
• Ability to collect and validate patient data and payments.

Responsibilities

• Performs collection functions and financial assistance for payment methods.
• Interviews patients and/or family members.
• Collect and/or negotiate point of service payments or link to financial assistance programs.
• Articulate information clearly to patients, guarantors, staff and vendors.
• Explain patient financial responsibility based on deductible, coinsurance and co-pay designs.
• Counsel patients regarding third-party coverage and billing procedures.
• High school diploma or GED is required at hire.
• One year of experience is required at hire.

Skills

Customer service

Insurance knowledge

Medical terminology

Billing processes

Data collection

Verbal communication

Financial counseling

Education

High School Diploma or GED

Job description

Job Summary and Responsibilities

As a Patient Access Representative, you will manage administrative duties for the patient intake process in our clinic, adhering to established guidelines.

Every day you will interact with patients in person and by phone, facilitating check-in/out, collecting data and payments, validating insurance, scheduling appointments, and processing referrals and authorizations.

To be successful, you will demonstrate critical thinking, strong customer service, and knowledge of insurance, billing, and medical terminology, ensuring a seamless, high-quality patient intake experience.

• Performs collection functions and financial assistance for payment methods
• Conducts interviews with patients and/or family members
• Collect and/or negotiate point of service payments or link to financial assistance programs
• Must be capable of articulating information in a courteous, clear and informative manner to patients, guarantors, family members, clinical staff, other hospital personnel, vendors, physicians, and their office staff
• Convey estimates of the patient responsibility portion of the billed cost of service to patients under deductible, coinsurance, and standard co‐pay benefit designs based on established charge estimates for common procedures
• Counsels patients regarding their third‐party coverage, financial responsibility, and billing procedures
• Job Requirements*Required
• High School Graduate general studies, upon hire or
• High School GED general studies, upon hire and
• One (1) years of experience, upon hire
• None, upon hire

Where You'll Work

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

Pay Range

$16.83 - $23.77 /hour