Patient Access Rep II

BJC HealthCare; Belleville (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

BJC HealthCare's Memorial Hospital is seeking a dedicated Patient Access Rep II to provide exceptional patient service in our Rehab Services. This full-time role involves handling patient registration, insurance verification, and ensuring a positive patient experience. The successful candidate will demonstrate critical thinking, attention to detail, and strong customer service skills.

Benefits

Comprehensive medical, dental, and vision insurance

401(k) match and pension plans

Tuition assistance

Paid time off

Flexible spending accounts

Qualifications

• Must have a High School Diploma or GED.
• 2-5 years of experience preferred.
• CHAA certification is required.

Responsibilities

• Handle hospital registration and scheduling within multiple BJC systems.
• Use independent judgment to solve complex issues and ensure compliance.
• Maintain patient records accurately and assist with various patient needs.

Skills

Customer Service

Attention to Detail

Critical Thinking

Education

High School Diploma or GED

Job description

Additional Information About the Role

Memorial Hospital is looking to hire a Full-time on-site Patient Access Rep II for their Rehab Services!

Apply Today!

Additional information:

• Monday, Tuesday, and Thursday are 8:30 to 5:00.
• Wednesday is 9:30 to 6:00.
• Friday is 6:45 to 3:15.
• This role is for the Rehab Services fully on-site!
• This role covers different areas in our Belleville clinics. Will assist physicians who do EMG tests 2 days a week by escorting patients to the treatment room, turning over the treatment room, and handling the paperwork.
• 12 hours are spent covering all patient-facing activities and clerical duties of the Hand/Shoulder therapy clinic.
• 12 hours are spent working in the back office of the main clinic working on orders work queues, Active fax, answering phones and voicemails, and scanning.

Overview

Memorial Hospital Belleville is an acute care hospital offering medical and surgical services, plus critical and emergency care, including Children’s at Memorial for pediatric emergency care. It provides patients a full range of diagnostic and treatment services, as well as heart and vascular care. Memorial is an accredited Chest Pain Center with PCI by the Society of Cardiovascular Patient Care and is designated as an Acute Stroke Ready Hospital by the Illinois Department of Public Health. Additionally, Memorial Belleville is accredited by the American College of Radiology as a designated Lung Cancer Screening Center. Since 2008, it has been a Magnet-recognized organization for nursing excellence by the American Nurses Credentialing Center.

Memorial Hospital Shiloh, a 94-bed, all-private suite hospital, was recognized with Magnet status in 2018 and provides emergency care, labor & delivery, nursery, medical and surgical services, plus critical care.

Preferred Qualifications

Role Purpose

The Patient Access Representative is often the first point of contact for our patients and must represent BJC with the highest standard of customer service, compassion, and perform all duties in a manner consistent with our mission, vision, values, and BJC service standards. The Patient Access Representative will facilitate all components of the patients' entrance into any BJC facility. This position requires a high level of emotional intelligence and the ability to make personal connections. Patient experiences vary broadly based on their medical needs and acuity. This role significantly impacts the ability to maximize reimbursements and prevent denials through accurate collection of demographics and insurance information, benefit verification, and point-of-service collection. Correctly selecting the patient from the master person index (MPI) is critical for patient safety. The team member must have a friendly demeanor, exceptional attention to detail, and maintain knowledge of insurance carriers, Medicare guidelines, and federal, state, and accreditation standards.

Responsibilities

Handle hospital registration and scheduling within multiple BJC systems. Ensure proper patient identification, verify insurance, scan and retrieve documents, and confirm order completeness and accuracy. Communicate effectively to provide patients with procedure preparation instructions, financial education, and collect payments.

Understand and enforce hospital compliance with Medicare Secondary Payer (MSP), HIPAA Privacy Standards, Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, and JCAHO requirements. Ensure all patients complete HIPAA acknowledgments. Use independent judgment to solve complex issues.

Use critical thinking to assess and respond to various situations, anticipate patient needs, and communicate professionally and positively with patients, families, and staff. This role is vital to ensure a positive patient experience, maximize reimbursements, minimize denials, and maintain the integrity of clinical and financial records by correctly selecting from the MPI. Work independently, meet or exceed quality standards, and serve as a mentor to less experienced staff.

This is a safety-sensitive position. The ability to work alertly and safely at all times is essential.

Minimum Requirements

Education: High School Diploma or GED

Experience: 2-5 years preferred

Licenses & Certifications: CHAA

Benefits and Legal Statement

BJC Total Rewards

We offer comprehensive medical, dental, vision, life insurance, legal services, disability insurance, pension and 403(b) plans, 401(k) match, tuition assistance, learning and development resources, flexible spending accounts, paid time off, and adoption assistance. Benefits may vary by position.

Learn more at www.bjctotalrewards.com/Benefits

This description provides a general overview of job responsibilities and qualifications and is not exhaustive. BJC is an Equal Opportunity Employer.