PATIENT ACCESS REP I

Calvert Health System; Stoakley (MD); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Prescription coverage

Vision coverage

Disability insurance

Life insurance

AD&D

Paid holidays

Floating holiday

Education assistance

Free parking

Discounted meals

FSA/HSA options

Paid Time Off

403(b) Plan with employer match

Job summary

Calvert Health System is seeking a customer-focused professional to support admission, registration and discharge processes with exceptional service.

Requirements include a high school diploma or GED and at least 6 months in a healthcare-related customer service role. Proficiency in Windows and Microsoft Office, plus knowledge of insurance and medical terminology, is valued.

Qualifications

• High school diploma or GED is required.
• 6 months of experience in a customer service position, preferably in healthcare.
• Maintains unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with policy GA-057.
• Basic computer skills including Windows, Microsoft Office, and internal computer systems.
• Basic knowledge of insurance plans, coverage types and medical terminology.
• Able to multi-task with numerous interruptions.
• Effective communication with all levels of staff and departments.

Responsibilities

• Protects patient and hospital interests through excellent customer service during admission, registration and discharge processes.
• Ensures effective communication with patients, families, staff and departments.
• Demonstrates ability to adjust communication based on urgency of need.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Windows

Job description

Protects patient and hospital interests through excellent customer service for each patient, family member, visitor and staff during admission, registration and discharge processes and other duties as assigned.

Education :

Position requires a high school diploma or GED.

Registration/Certification/Licensure :

Not listed

Experience :

6 months of experience in a customer service position, preferably in healthcare.

Other Requirements :

Maintains unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with the Staff Education and Training policy GA-057 and/or any other department requirements.

Basic computer skills to include Windows, Microsoft Office, and internalcomputer systems.

Basic knowledge of insurance plans, coverage types and medical terminology.

Able to multi-task with numerous interruptions.

Communicates effectively with all levels of staff and departments.

Able to provide excellent customer service and communication skills that demonstrate the ability to adjust based on urgency of need.

Additional Information:

CalvertHealth (CH) offers a comprehensive benefits program designed to enhance the physical, financial, and personal well-being of our employees. Our comprehensive package includes health insurance options for individuals and families, dental and prescription coverage, as well as supplemental vision benefits, all available starting on the first day of the month following your hire date.

Additional benefits include short-term and long-term disability insurance, Basic Life and Accidental Death & Dismemberment (AD&D) coverage, Supplemental Life insurance, six paid holidays with additional floating holiday, education assistance, free parking, discounted meals, and options for FSA/HSA. Paid Time Off (PTO) is accrued hourly each pay period, allowing full-time employees (working 40 hours per week) to accumulate approximately 145 hours of PTO annually. Employees working fewer hours will have their PTO accrued on a pro-rated basis. 403(b) Plan with employer match available.