Patient Access Rep I

Mindlance; Saint Clair Shores (MI); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company is seeking a Patient Access Representative to facilitate communication between the organization and customers. The role involves providing product education and resolving customer inquiries while ensuring an exceptional customer service experience. Ideal candidates possess strong communication skills and a customer-focused mindset.

Qualifications

• Experience in a customer service role is preferred.
• Ability to handle inquiries professionally.
• Familiarity with medical terminology is a plus.

Responsibilities

• Serve as a liaison between organization and customers.
• Resolve customer requests via calls or online.
• Educate customers about products and services.

Skills

Customer service

Communication

Problem-solving

Job description

Summary: The main function of a patient access representative is to act as the liaison between the organization and the customer/patient. They will provide product education and handle a wide variety of questions while ensuring a positive customer service experience.

Job Responsibilities:

1. Act as a liaison between the organization, the customer base, and patients.
2. Resolve routine customer requests related to products or services via inbound, outbound calls, or the Internet.
3. Speak with customers in a courteous, friendly, and professional manner following protocol procedures.
4. Inquire, clarify, and confirm customer requirements and understanding of the solutions provided.
5. Provide additional customer education and information as needed.
6. Qualify and establish inbound new customers requesting products and services.
7. Work in multiple databases to research complex issues and questions.
8. Notify clients of test results in a timely and accurate manner.
9. Review test forms for accuracy and report any discrepancies.
10. Perform administrative support for medical records and related tasks.

Hours: Monday - Friday, 7am-1pm

EEO Statement:

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of minority, gender, disability, religion, LGBTQI, age, or veteran status.

About the company

Mindlance is one of the largest diversity-owned staffing firms in the US. As a recruitment-centric talent acquisition company, Mindlance provides staffing services across various sectors including Technology, Engineering, Digital/Creative/Marketing, Clinical Research, Scientific, Finance, Professional, and Payroll Management to Global 1000 companies across the US, Canada, and India.

Notice

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