Patient Access Rep I

Fisher Titus Medical Center; Norwalk (OH); On-site; USD 33,000 - 41,000; Part time

Benefits offered by this job

Part-time 24 hrs/week

Medical coverage

Dental coverage

401K match

Paid time off

Tuition assistance

Job summary

Fisher-Titus Medical Center is hiring a Part-Time Patient Access Representative in Ohio for the hospital outpatient rehab clinic. You will handle registration, insurance verification, patient inquiries, and data entry, contributing to successful financial outcomes and patient satisfaction.

Responsibilities include verifying eligibility, obtaining pre-authorizations, maintaining EMR accuracy, and ensuring HIPAA-compliant handling of PHI in a fast-paced front-desk setting.

Qualifications

• High School diploma or better.
• General qualification preferred for entry-level roles.

Responsibilities

• Answers incoming calls and directs inquiries; initiates patient triage slips.
• Ensures registration and admission forms are ready for patients upon arrival.
• Greet patients and staff with professionalism and discretion.

Education

High School or better

Job description

Choose a career to make a difference in people's lives every day, choose Fisher-Titus!

Perks of working at Fisher-Titus:

• Hours of Work- Parttime @ 24 hrs/week - Hospital Outpatient Rehab Clinic
• Comprehensive Benefits Package (Full and Parttime positions) - Medical & Dental coverage, 401K match, paid time off, tuition assistance and more!

About Fisher-Titus:

Fisher-Titus proudly serves the greater Huron County area’s 70,000-plus residents by providing a full continuum of health and wellness care from heart and cancer care to outpatient services such as lab, imaging, and physical rehabilitation.

Vision: Be the first choice for healthcare and employment within our community

Mission: Deliver compassionate and convenient care to the highest level of excellence that promotes lifelong health and wellness for our community

General Summary:

The Patient Access Representatives provides customer-service coverage for Fisher-Titus and assume the responsibility for successful financial outcomes of all patient services. This position performs imperative duties, including but not limited to registration, insurance verification, telephone coverage, data entry, filing protected health information (PHI), patient referrals, and point-of-service collections, while maintaining patient relations, and customer satisfaction.

Essential Functions:

• Promptly fields and/or directs incoming calls, responds to patient and/or staff inquiries, and initiates patient triage slips, when necessary
• Ensures all registration and admission forms are ready for patients to complete upon arrival for service
• Practices proficient customer-service skills by greeting and treating all patients and staff with respect and discretion
• Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software to assure payment for all authorized services
• Enters new patient data and/or verifies patient records are up-to-date, confirms the completeness of the electronic medical record (EMR),makes changes as necessary, and files records in accordance with Fisher-Titus’s filing system
• Complies with all organizational, state, and federal laws and registrations related to patient privacy and confidentiality, such as the Health Insurance Portability and Accountability Act (HIPPA)
• Verifies insurance eligibility and benefits within a timeframe determined by Fisher-Titus, and obtains pre-authorizations from third-party payers in accordance with payer requirements
• Verifies medical necessity in accordance with Centers for Medicare & Medicaid Services (CMS) standards and communicates relevant coverage/eligibility information to the patient
• Identifies patients who will need Medicare Advance Beneficiary Notices (ABNs) of non-coverage and maintains accurate records of authorizations within the [EHR]
• Holds sufficient understanding of insurance protocols for referrals, co-payments, deductibles,
• Performs other clerical duties as assigned
• Demonstrates knowledge of safety policies and procedures by maintaining a safe environment
• Exhibits professionalism in appearance, speech, and conduct, and ensures that services are provided in accordance with state and federal regulations, as well as organizational standards
• Other duties as assigned.

Qualifications

Preferred

High School or better in General.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.