Patient Access Rep I- General Surgery

Default Brand; United States; On-site; USD 22,000 - 33,000; Part time

Benefits offered by this job

Part-time hours

Comprehensive Benefits Package

Job summary

Fisher-Titus in Norwalk, OH, is seeking a part-time healthcare administrator to support patient registration, scheduling, and insurance verification. You will greet patients, collect information, and enter data accurately while providing compassionate service.

The role emphasizes multi-tasking, teamwork, HIPAA privacy, and efficient clerical duties within a busy hospital setting. High school diploma required; 3–5 years of customer service and healthcare experience preferred; associate degree

Qualifications

• High School diploma or GED required.
• Associate's degree in healthcare administration, business administration, or related field desired.
• At least 3-5 years of customer service, administrative, and/or data entry experience required.
• At least 3 years of experience in a healthcare environment preferred.
• Knowledge of database software applications desired.
• Customer service, teamwork, and conflict resolution skills.
• Efficient time management skills and ability to multi-task.
• Strong written, oral, and interpersonal communication skills.
• Demonstrated skills in organization, planning, coordinating, and collaborating.
• Strong understanding and comfort level with computer systems and Microsoft Office.

Responsibilities

• Promptly fields and/or directs incoming calls, responds to patient/staff inquiries, and initiates patient triage slips, when necessary.
• Works with patients to coordinate and accurately record appointment times and keeps a record of all scheduled, cancelled, and changed appointments to prevent over- or under-booking.
• Ensures all registration and admission forms are ready for patients to complete upon arrival for service.
• Practices proficient customer service skills by greeting and treating all patients and staff with respect and discretion.
• Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software to assure payment for all authorized services.
• Enters new patient data and/or verifies patient records are up to date, confirms the completeness of the electronic medical record (EMR), makes change as necessary, and files records in accordance with Fisher-Titus' filing system.
• Complies with all organizational, state, and federal laws and registrations related to patient privacy and confidentiality, such as HIPAA.
• Verifies insurance eligibility and benefits within a timeframe determined by Fisher-Titus and obtains pre-authorizations from third-party payers in accordance with payer requirements.
• Verifies medical necessity in accordance with CMS standards and communicates relevant coverage/eligibility information to the patient.
• Identifies patients who will need Medicare ABNs and maintains accurate record of authorizations within the EMR.
• Holds sufficient understanding of insurance protocols for referrals, co-payments, and deductibles.
• Demonstrates knowledge of safety policies and procedures by maintaining a safe environment.
• Exhibits professionalism in appearance, speech, and conduct. Ensures that services are provided in accordance with state and federal regulations, as well as organizational standards.
• Completion of other duties as assigned, including clerical responsibilities.

Skills

Customer service

Administrative support

Data entry

Communication

Teamwork

MS Office

HIPAA compliance

Education

High school diploma or GED

Associate's degree desirable

Healthcare experience (3+ years)

Tools

Database software

Microsoft Office

Job description

Choose a career to make a difference in people's lives every day, choose Fisher-Titus!

Perks of working at Fisher-Titus:

• Hours of Work - Part time
• Comprehensive Benefits Package- Medical & Dental coverage, 401K match, paid time off, tuition assistance and more!

About Fisher-Titus:

Fisher-Titus proudly serves the greater Huron County area’s 70,000-plus residents by providing a full continuum of health and wellness care from heart and cancer care to outpatient services such as lab, imaging, and physical rehabilitation.

Vision: Be the first choice for healthcare and employment within our community

Mission: Deliver compassionate and convenient care to the highest level of excellence that promoteslifelong health and wellness for our community

Education,Licensure,Registration and Experience:

High School diploma or GED required

Associate's degree in healthcare administration, business administration, or related field desired

At least 3-5 years of customer service, administrative, and/or data entry experience required

At least 3 years of experience in a healthcare environment preferred.

Knowledge of database software applications desired

Customer service, teamwork, and conflict resolution skills

Efficient time management skills and ability to multi-task

Strong written, oral, and interpersonal communication skills

Demonstrated skills in organization, planning, coordinating, and collaborating

Strong understanding and comfort level with computer systems and Microsoft Office

Essential Functions:

Promptly fields and/or directs incoming calls, responds to patient/staff inquiries, and initiates patient triage slips, when necessary.

Works with patients to coordinate and accurately record appointment times and keeps a record of all scheduled, cancelled, and changed appointments to prevent over- or under-booking.

Ensures all registration and admission forms are ready for patients to complete upon arrival for service.

Practices proficient customer service skills by greeting and treating all patients and staff with respect and discretion.

Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software to assure payment for all authorized services.

Enters new patient data and/or verifies patient records are up to date, confirms the completeness of the electronic medical record (EMR), makes change as necessary, and files records in accordance with Fisher-Titus' filing system.

Complies with all organizational, state, and federal laws and registrations related to patient privacy and confidentiality, such as the Health Insurance Portability and Accountability Act (HIPAA).

Verifies insurance eligibility and benefits within a timeframe determined by Fisher-Titus and obtains pre-authorizations from third-party payers in accordance with payer requirements.

Verifies medical necessity in accordance with Centers for Medicare & Medicaid Services (CMS) standards and communicates relevant coverage/eligibility information to the patient.

Identifies patients who will need Medicare Advance Beneficiary Notices (ABNs) of non-coverage and maintains accurate record of authorizations within the electronic health record.

Holds sufficient understanding of insurance protocols for referrals, co-payments, and deductibles.

Demonstrates knowledge of safety policies and procedures by maintaining a safe environment.

Exhibits professionalism in appearance, speech, and conduct. Ensures that services are provided in accordance with state and federal regulations, as well as organizational standards.

Completion of other duties as assigned, including clerical responsibilities.

Working Conditions:

• Stand/Walk- 1–2 hrs
• Sit- 4–6 hrs
• Drive- N/A
• Bend- Up to 1/3 of time
• Squat- Up to 1/3 of time
• Reach- Up to 1/3 of time
• Lift- Up to 1/3 of time
• Carry- Up to 1/3 of timePush- Up to 1/3 of time
• Pull- Up to 1/3 of time
• Right Hand- Fine Motor Function
• Left Hand- Fine Motor Function
• Right Foot- Gross Motor Function
• Left Foot- Gross Motor Function
• Vision- Clarity of Vision, near, mid and far
• Hearing-Hears normal conversation

Standards of Employment:

1.Attends all mandatory education programs and can describe his or her responsibilities related to general safety and regulatory compliance.

2. Appearance is professional, neat, clean, and appropriate for the work environment. Wears proper photoidentification badge while on duty.

3. Maintains confidentiality of all hospital and patient information at all times, as observed by peers and management.

4. Attends monthly staff meetings and participates in monthly rounding process with manager to assure effective and timely two-way communications.

5. Participates in and completes required department specific education and training programs and can describe his or her responsibilities related to department safety and specific job-related hazards.

6. Follows safety and security policies including exposure control plans/blood borne and airborne pathogens.

Core Requirements:

1.Supports the mission, vision and CARES values of Fisher Titus.

2. Is knowledgeable of patient rights and ensures an atmosphere which allows for the privacy, dignity and well-being of all patients in a safe, secure environment.

3. Supports, cooperates with, and implements specific procedures and programs for:

• Safety, including universal precautions and safe work practices, established fire/safety/disaster plans, risk management, and security, report and/or correct unsafe working conditions, equipment repair and maintenance needs.
• Confidentiality of all data, including patient, employee and operations data.
• Quality Assurance and compliance with all regulatory requirements.
• Compliance with current law and policy to provide a work environment free from sexual harassment and all illegal and discriminatory behavior.

Key Service Behavior:

To assure our patients, family members, visitors, customers, fellow employees, vendors and our community in general are receiving the ultimate experience, we have developed the following service behaviors that are “absolutes” in how our employees are to perform in their job; Every Patient... Every Time.

• Communicates with Compassion - Every patient, Every time
• Engages in active listening skills
• Utilizes the AIDET communication tool
• Uses key words at key times
• Utilizes HEART service recovery techniques
• Smiles and greets patients using the 10/5 rule
• Demonstrates a calm, positive attitude through tone and body language
• Ensures patient privacy and promotes a healing environment
• Adjusts approach to respect the diversity of patients
• Assesses and manages patient's expectations of care
• Commitment to Safety - Every patient, Every time
• Follows established safety guidelines to reduce risk of adverse event through early recognition
• Commits to the Culture of Safety; If you see something, say something
• Delivering High Quality Care - Every patient, Every time

Commits to efficient, effective and purposeful work and delivery of care

Qualifications

Education

Preferred

High School or better in General.

Equal Opportunity Employer
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