Patient Access Rep I

Default Brand; Norwalk (OH); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Part-time 24 hrs/week

Comprehensive benefits package

Job summary

Fisher-Titus seeks a Patient Access Representative to support the hospital's outpatient rehab clinic and general patient services. Duties include registration, insurance verification, telephone coverage, data entry, PHI handling, patient referrals, and point-of-service collections while ensuring patient relations and satisfaction.

This role emphasizes accurate data handling, HIPPA compliance, and collaboration with care teams to secure payments and smooth patient experiences.

Qualifications

• High School or better in General.

Responsibilities

• Promptly fields and/or directs incoming calls, responds to patient and/or staff inquiries, and initiates patient triage slips when necessary
• Ensures all registration and admission forms are ready for patients to complete upon arrival for service
• Greets and treats all patients and staff with respect and discretion
• Gathers and verifies confidential health and financial information from patients while using computer software to assure payment for services
• Enters new patient data and verifies patient records are up-to-date, updates EMR, and files records per Fisher-Titus filing system
• Complies with organizational, state, and federal privacy laws (HIPPA)
• Verifies insurance eligibility and benefits and obtains pre-authorizations from third-party payers
• Verifies medical necessity per CMS standards and communicates coverage/eligibility to patient
• Identifies patients needing Medicare ABNs and maintains authorization records in the EHR
• Understanding of insurance protocols for referrals, co-payments, deductibles
• Performs other clerical duties as assigned
• Maintains safety policies and demonstrates professionalism in appearance and conduct

Education

High School or better in General.

Job description

Choose a career to make a difference in people's lives every day, choose Fisher-Titus!

Perks of working at Fisher-Titus:

• Hours of Work- Parttime @ 24 hrs/week - Hospital Outpatient Rehab Clinic
• Comprehensive Benefits Package (Full and Parttime positions) - Medical & Dental coverage, 401K match, paid time off, tuition assistance and more!

About Fisher-Titus:

Fisher-Titus proudly serves the greater Huron County area’s 70,000-plus residents by providing a full continuum of health and wellness care from heart and cancer care to outpatient services such as lab, imaging, and physical rehabilitation.

Vision: Be the first choice for healthcare and employment within our community

Mission: Deliver compassionate and convenient care to the highest level of excellence that promotes lifelong health and wellness for our community

General Summary:

The Patient Access Representatives provides customer-service coverage for Fisher-Titus and assume the responsibility for successful financial outcomes of all patient services. This position performs imperative duties, including but not limited to registration, insurance verification, telephone coverage, data entry, filing protected health information (PHI), patient referrals, and point-of-service collections, while maintaining patient relations, and customer satisfaction.

Essential Functions:

• Promptly fields and/or directs incoming calls, responds to patient and/or staff inquiries, and initiates patient triage slips, when necessary
• Ensures all registration and admission forms are ready for patients to complete upon arrival for service
• Practices proficient customer-service skills by greeting and treating all patients and staff with respect and discretion
• Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software to assure payment for all authorized services
• Enters new patient data and/or verifies patient records are up-to-date, confirms the completeness of the electronic medical record (EMR),makes changes as necessary, and files records in accordance with Fisher-Titus’s filing system
• Complies with all organizational, state, and federal laws and registrations related to patient privacy and confidentiality, such as the Health Insurance Portability and Accountability Act (HIPPA)
• Verifies insurance eligibility and benefits within a timeframe determined by Fisher-Titus, and obtains pre-authorizations from third-party payers in accordance with payer requirements
• Verifies medical necessity in accordance with Centers for Medicare & Medicaid Services (CMS) standards and communicates relevant coverage/eligibility information to the patient
• Identifies patients who will need Medicare Advance Beneficiary Notices (ABNs) of non-coverage and maintains accurate records of authorizations within the [EHR]
• Holds sufficient understanding of insurance protocols for referrals, co-payments, deductibles,
• Performs other clerical duties as assigned
• Demonstrates knowledge of safety policies and procedures by maintaining a safe environment
• Exhibits professionalism in appearance, speech, and conduct, and ensures that services are provided in accordance with state and federal regulations, as well as organizational standards
• Other duties as assigned.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Preferred

High School or better in General.

Experience

Licenses & Certifications

Equal Opportunity Employer
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