Patient Access Rep- HH Main/ER and W/C- FT/PT/PRN positions available/Varied shifts available

Huntsville Hospital Health System; Huntsville (AL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team in a customer-facing role. This position involves greeting the public and patients, managing demographic and financial information, and addressing customer service issues with a friendly demeanor. Ideal candidates will possess strong verbal and written communication skills, along with a solid background in customer service and administrative processes. A proactive approach to improving operations and training new hires is essential. If you thrive in a fast-paced environment and are passionate about providing exceptional service, this opportunity could be the perfect fit for you.

Qualifications

• High School/GED required, post-secondary education preferred.
• 2-3 years of customer service/public relations experience preferred.

Responsibilities

• Greets patients and families, handling customer service issues.
• Ensures registration accuracy and collects required fees.

Skills

Verbal Communication

Written Communication

Time Management

Customer Service

Data Analysis

Education

High School Diploma/GED

Post-secondary Education

Tools

Microsoft Office Suite

Job description

Overview

Greets the public, patients, and families. Obtains and enters demographic and financial information for all patient types. Handles all customer service issues in a customer-friendly manner. Accurately listens and responds appropriately to address and resolve issues at hand. Ensures all paperwork is checked for registration accuracy. Continually enhances knowledge regarding processes to train new hires and existing employees. Shows initiative in administrative process improvement. Collects required fees from patients or authorized representatives. Responsible for daily operations. Must be flexible to work as scheduled or needed, including alternate shifts, weekends, holidays, and being on call.

Qualifications

Education/Certification: High School/GED required. Post-secondary education preferred.

Experience: Two to three years of customer service/public relations/leadership experience preferred. Two to three years of computer experience preferred. Previous medical record or billing experience strongly preferred. Will consider one year of previous work experience in other fields.

Additional Skills/Abilities: Excellent verbal and written skills required. Ability to type 35 wpm with 90% accuracy required. Ability to work in a fast-paced environment with a positive attitude. Effective time management skills. Demonstrates efficiency and organizational skills with the ability to multitask. Ability to compile and analyze data preferred. Proficiency in Microsoft Office Suite strongly preferred.